All Systems Operational
US
Operational
Transactions
Operational
Back Office
Operational
EU
Operational
Transactions
Operational
Back Office
Operational
UAT
Operational
Transactions
Operational
Back Office
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU - Version 14.2.28 Release Jul 6, 2025 02:00-06:00 UTC
Outseer will perform scheduled maintenance in our EU Region between 02:00 to 06:00 UTC on Sunday, Jul 06, 2025, for the deployment of a new version, 14.2.28, of Fraud Manager on Cloud.
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 02:00 to 04:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:35 UTC
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 02:00 to 04:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:35 UTC
Revised - EU Region Maintenance Jul 6, 2025 02:00-06:00 UTC
Update -
Outseer will be conducting scheduled maintenance in the EU region from Sunday, July 6, 2025, through Sunday, Jul 13, 2025. Maintenance activities will occur each Sunday between 02:00 AM and 06:00 AM UTC during this period.
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
IP Address: 20.107.138.116
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shceur1a.eu1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shceur1a.eu1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 20, 2025 - 13:30 UTC
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
IP Address: 20.107.138.116
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shceur1a.eu1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shceur1a.eu1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 20, 2025 - 13:30 UTC
Scheduled -
Outseer will be conducting scheduled maintenance in the EU region from Sunday, July 6, 2025, through Sunday, Jul 13, 2025. Maintenance activities will occur each Sunday between 02:00 AM and 06:00 AM UTC during this period.
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
IP Address: 20.107.138.116
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shceur1a.eu1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shceur1a.eu1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 09, 2025 - 10:45 UTC
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
IP Address: 20.107.138.116
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shceur1a.eu1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shceur1a.eu1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 09, 2025 - 10:45 UTC
Revised - US Region Maintenance Jul 13, 2025 06:00-10:00 UTC
Update -
Outseer will be conducting scheduled maintenance in the US region from Sunday, July 13, 2025, through Sunday, August 3, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 02, 2025 - 09:40 UTC
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 02, 2025 - 09:40 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 02, 2025 - 08:52 UTC
Jun 02, 2025 - 08:52 UTC
Update -
This is to inform you that a typographical error identified in the original message related to the SOAP API URL has been corrected.
Corrected SOAP API URL:
https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
May 30, 2025 - 09:38 UTC
Corrected SOAP API URL:
https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
May 30, 2025 - 09:38 UTC
Scheduled -
Outseer will be conducting scheduled maintenance in the US region from Sunday, July 13, 2025, through Sunday, August 3, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 29, 2025 - 09:57 UTC
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 29, 2025 - 09:57 UTC
US Region Maintenance Jul 13, 2025 06:00-10:00 UTC
Outseer will conduct planned maintenance on Sunday, Jul 13th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 25, 2025 - 15:41 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 25, 2025 - 15:41 UTC
US - Version 14.2.28 Release Jul 20, 2025 06:00-10:00 UTC
Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 AM UTC on Sunday, Jul 20, 2025, to deploy a new version - 14.2.28, of Fraud Manager on Cloud.
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:38 UTC
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:38 UTC