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Degraded Performance
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Maintenance
Scheduled Maintenance
UAT (Testing Environment) Region Maintenance Mar 5, 2026 07:00-11:00 UTC
Outseer will be conducting planned maintenance on Thursday , March 5 , between 07:00 AM UTC and 11:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 03, 2026 - 14:04 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 03, 2026 - 14:04 UTC
EU Region Maintenance Mar 8, 2026 02:00-06:00 UTC
Outseer will be performing planned maintenance on Sunday, Mar 08th between 2:00 AM UTC – 06:00 AM UTC in our EU Region. Our team will be doing patching activities on several virtual machines. During this maintenance window, we are not anticipating any degradation for online and Backoffice applications.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 20, 2026 - 10:24 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 20, 2026 - 10:24 UTC
US Region Maintenance Mar 8, 2026 06:00-10:00 UTC
Outseer will conduct planned maintenance on Sunday, Mar 08, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 20, 2026 - 10:51 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 20, 2026 - 10:51 UTC
UAT (Testing Environment) Region Maintenance Mar 11, 2026 07:00-11:00 UTC
Outseer will be conducting planned maintenance on Wed, March 11 , between 07:00 AM UTC and 11:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 03, 2026 - 14:06 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 03, 2026 - 14:06 UTC
US Region Maintenance Mar 15, 2026 06:00-10:00 UTC
Outseer will conduct planned maintenance on Sunday, Mar 15, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 25, 2026 - 05:29 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 25, 2026 - 05:29 UTC
UAT (Testing Environment) - Version 14.2.31 Release Mar 22, 2026 07:00-11:00 UTC
Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 07:00 and 11:00 AM UTC on Sunday, March 22, 2026,
for the deployment of a new version, 14.2.31, of Fraud Manager on Cloud.
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 07:00 to 09:00 AM UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 03, 2026 - 14:32 UTC
for the deployment of a new version, 14.2.31, of Fraud Manager on Cloud.
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 07:00 to 09:00 AM UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 03, 2026 - 14:32 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update in UAT (Testing Environment) Mar 29, 2026 07:00-11:00 UTC
Update -
Please be informed that the maintenance initially planned for Sunday, March 22rd , has been rescheduled to Sunday, March 29th, 2025.
Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on March 29th, 2026, between 07:00 AM UTC and 11:00 AM UTC.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc
Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Mar 02, 2026 - 08:43 UTC
Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on March 29th, 2026, between 07:00 AM UTC and 11:00 AM UTC.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc
Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Mar 02, 2026 - 08:43 UTC
Scheduled -
Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on March 22nd, 2026, between 07:00 AM UTC and 11:00 AM UTC.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc
Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Feb 26, 2026 - 13:11 UTC
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc
Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Feb 26, 2026 - 13:11 UTC