All Systems Operational
US
Operational
Transactions
Operational
Back Office
Operational
EU
Operational
Transactions
Operational
Back Office
Operational
UAT
Operational
Transactions
Operational
Back Office
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Region Maintenance
Mar 16, 2025 02:00-06:00 UTC
Outseer will conduct planned maintenance on Sunday, March 16th, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 15:24 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 15:24 UTC
US Region Maintenance
Mar 16, 2025 06:00-10:00 UTC
Outseer will conduct planned maintenance on Sunday, March 16th, between 06:00 AM UTC and 10:00 AM UTC in our US Region.
During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 3-5% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 15:27 UTC
During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 3-5% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 15:27 UTC
UAT (Testing Environment) Region Maintenance
Mar 19, 2025 06:00-10:00 UTC
Outseer will be conducting planned maintenance on March 19th, between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for BackOffice and Online transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 14, 2025 - 07:37 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 14, 2025 - 07:37 UTC
EU Region Maintenance
Mar 23, 2025 02:00-06:00 UTC
Outseer will conduct planned maintenance on Sunday, March 23rd, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 09, 2025 - 13:38 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 09, 2025 - 13:38 UTC
UAT - Version 14.2.27 Release
Mar 23, 2025 06:00-10:00 UTC
Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 06:00 and 10:00 UTC on Sunday, Mar 23, 2025, for the deployment of a new version, 14.2.27, of Fraud Manager on Cloud.
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 09, 2025 - 13:41 UTC
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 09, 2025 - 13:41 UTC
EU Region Maintenance
Mar 30, 2025 02:00-06:00 UTC
Outseer will be conducting planned maintenance on Sun, Mar 30, 2025, between 02:00 AM UTC and 6:00 AM UTC in our EU Environment. During this period, our team will perform maintenance on several virtual machines. We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 14, 2025 - 08:07 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 14, 2025 - 08:07 UTC
US Region Maintenance
Mar 30, 2025 06:00-10:00 UTC
Outseer will conduct planned maintenance on Sunday, March 30th, between 06:00 AM UTC and 10:00 AM UTC in our US Region.
During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 3-5% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 14, 2025 - 08:01 UTC
During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 3-5% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 14, 2025 - 08:01 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update in UAT (Testing Environment)
Apr 6, 2025 05:00-09:00 UTC
Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on April 6th, 2025, between 05:00 AM UTC and 09:00 AM UTC.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2025 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QWD/jLZ_DV38B.b5TYWXtUDkampV1JZYsSaI7xrkClvB62M
Outseer Fraud Manager Cloud - 2025 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QXp/d935mzww9CdoMK5yAKQ1DBns5JkpUjpRjXH_G.zJJkU
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Posted on Mar 12, 2025 - 13:22 UTC
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2025 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QWD/jLZ_DV38B.b5TYWXtUDkampV1JZYsSaI7xrkClvB62M
Outseer Fraud Manager Cloud - 2025 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QXp/d935mzww9CdoMK5yAKQ1DBns5JkpUjpRjXH_G.zJJkU
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Posted on Mar 12, 2025 - 13:22 UTC