All Systems Operational
US
Operational
Transactions
Operational
Back Office
Operational
EU
Operational
Transactions
Operational
Back Office
Operational
UAT
Operational
Transactions
Operational
Back Office
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US Region Maintenance
Jul 28, 2024 06:00-10:00 UTC
Outseer will conduct planned maintenance on Sunday, Jul 28th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience intermittent timeouts or SLA degradation (less than 5% for 1 – 2 minutes) for Online and BackOffice transactions from 06:00 AM to 08:00 AM UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 10, 2024 - 13:50 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 10, 2024 - 13:50 UTC
UAT Region - Planned Maintenance
Jul 31, 2024 06:00-10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 26, 2024 - 12:48 UTC
Jul 26, 2024 - 12:48 UTC
Update -
We have scheduled maintenance for 31st July (corrected date typo error.)
Jul 26, 2024 - 12:47 UTC
Jul 26, 2024 - 12:47 UTC
Scheduled -
Outseer will perform planned maintenance on Wednesday, Jul 31st, between 06:00 AM UTC and 10:00 AM UTC in our UAT (Testing Environment). We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 25, 2024 - 12:45 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 25, 2024 - 12:45 UTC
EU Region Maintenance
Aug 4, 2024 02:00-06:00 UTC
Outseer will perform planned maintenance on Sunday, Aug 04th, between 02:00 AM UTC and 06:00 AM UTC in our EU Environment. We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 18, 2024 - 14:55 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 18, 2024 - 14:55 UTC
US - Version 14.2.24 Release
Aug 4, 2024 06:00-10:00 UTC
Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 UTC on Sunday, Aug 04, 2024, to deploy a new version - 14.2.24, of Fraud Manager on Cloud.
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 18, 2024 - 14:52 UTC
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 18, 2024 - 14:52 UTC
EU Region Maintenance
Aug 11, 2024 02:00-06:00 UTC
Outseer will be conducting planned maintenance on Sunday, Aug 11th, 2024 between 02:00 AM UTC and 06:00 AM UTC in our EU Environment. During this period, our team will perform maintenance on several virtual machines. We are not anticipating any SLA degradation for Online and BackOffice transactions.
Our operations team will diligently monitor service performance throughout this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 24, 2024 - 15:12 UTC
Our operations team will diligently monitor service performance throughout this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 24, 2024 - 15:12 UTC
US Region Maintenance
Aug 11, 2024 06:00-10:00 UTC
Outseer will be conducting planned maintenance on Sunday, Aug 11th, 2024 between 06:00 AM UTC and 10:00 AM UTC in our US Environment. During this period, our team will perform maintenance on several virtual machines. We are not anticipating any SLA degradation for Online and BackOffice transactions.
Our operations team will diligently monitor service performance throughout this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 24, 2024 - 15:15 UTC
Our operations team will diligently monitor service performance throughout this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 24, 2024 - 15:15 UTC