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US Operational
Transactions Operational
Back Office Operational
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Transactions Operational
Back Office Operational
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Transactions Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US - Network Infrastructure Changes Oct 13, 2022 05:00-06:00 UTC
As previously advised, we will be performing Network Infrastructure Changes within the production instance of Outseer Fraud Manager Cloud. These changes are now being scheduled for the US Production instance. We will be making these changes over the period of 13th October to 31st January. Each customer will be contacted individually by Outseer Customer Support to advise of the specific date and time that the change will occur for their instance of Outseer Fraud Manager Cloud, but it will be within this overall period.

We once again recommend that you review the previous communication and the documentation surrounding the tests we ask you to perform to support this important change. The announcement can be found here: https://outseer.force.com/outseervision/s/fmca-maint-notification-fmc-network-chan

If you have any questions regarding this notification, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Sep 20, 2022 - 12:08 UTC
Past Incidents
Oct 6, 2022

No incidents reported today.

Oct 5, 2022
Resolved - Outseer can confirm that the incident is resolved as of 6:40 AM UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Oct 5, 07:07 UTC
Monitoring - Our team has implemented a solution to the issue identified. We will continue to monitor the service to verify normal service and will provide the next update by 7:00 UTC.
Oct 5, 06:51 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 7:00 AM UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Oct 5, 06:14 UTC
Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - We can confirm that this incident has been fully mitigated, and services have been restored to normal. We are continuing to work with our technology partners to determine the root cause of this incident and will publish a formal RCA as soon as we have completed our analysis.
Sep 29, 19:58 UTC
Monitoring - Our team has stabilized the service and mitigated the impact of the underlying network outages. We will continue to monitor the service and respond to any changes that are detected, and we will provide the next update by 8:00 PM UTC.
Sep 29, 18:57 UTC
Update - We are continuing to investigate this issue.
Sep 29, 18:56 UTC
Investigating - We are experiencing intermittent network outages in our application. This is causing our service to be unavailable for a few minutes each time the network outage is experienced. We are working to mitigate the service impact of these outages, and we are working with our technology partners to determine the root cause of the intermittent network outages. We will provide a further update by 07:12 PM UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 29, 18:15 UTC
Resolved - We can confirm that this incident has been fully resolved, and services are back to normal. We are continuing to work with our technology partners to determine the root cause of this incident and will publish a formal RCA as soon as we have completed our analysis

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 29, 09:51 UTC
Monitoring - Intermittent service issue has been stabilized. We will continue to monitor the services and respond to any changes that are detected. We will provide the next update by 9:30 AM UTC.
Sep 29, 08:21 UTC
Investigating - Please be informed that we are experiencing intermittent service degradation at Data Base layer. This is causing our service to be unavailable for few minutes each time the degradation experienced. We are working to mitigate the service impact of these outages, and we are working with our technology partners to determine the root cause of the service degradation. We will provide more information as we continue to pursue a solution to this incident. We will provide a further update by 08:00 AM UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688


.

Sep 29, 07:01 UTC
Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - We can confirm that this incident has been fully mitigated, and services have been restored to normal. We are continuing to work with our technology partners to determine the root cause of this incident and will publish a formal RCA as soon as we have completed our analysis.
Sep 27, 17:09 UTC
Monitoring - Our team has stabilized the service and mitigated the impact from the underlying network outages. We will continue to monitor the service and respond to any changes that are detected, and we will provide the next update by 17:00 UTC.
Sep 27, 16:32 UTC
Update - We are experiencing intermittent network outages in our application. This is causing our service to be unavailable for several minutes each time the network outage is experienced. We are working to mitigate the service impact of these outages, and we are working with our technology partners to determine the root cause of the intermittent network outages. We will provide more information as we continue to pursue a solution to this incident.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 27, 15:08 UTC
Update - We are continuing to investigate this issue.
Sep 27, 13:55 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 13:15 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 27, 12:45 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 06:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 24, 15:51 UTC
Scheduled - Outseer will be performing scheduled maintenance in our US Region datacenters between 06:00 UTC to 12:00 UTC on 25-sept-2022.

During this time, our teams will be performing Database Maintenance Activity. You may experience periods of service disruption for 5 – 25 minutes several times during this window. The disruptions may impact online transactions, Back Office, and Case Management. Our teams are working to minimize the disruptions, and quickly work through these critical updates.

The updates are preparing our network infrastructure and greatly expanding our Cassandra capacity to provide a more stable and robust service. You can learn more about these updates from our Product Advisory (FMCA-Maint Notification FMC Network Chan (force.com) that we sent on May 17th. You should also have received an email for your Fraud Manager on Cloud instance, with specific instructions regarding these network infrastructure changes.

Our team will be closely monitoring service performance during this period and will react quickly to any disruptions we encounter.

If you have any questions regarding this maintenance window, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 24, 03:45 UTC
Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 UTC
Scheduled - Outseer will be performing unplanned maintenance in our US Region datacenters between 06:00 UTC to 12:00 UTC

During this time, our teams will be performing Database Maintenance activity.


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 22, 13:28 UTC
Resolved - This incident has been resolved.
Sep 24, 01:26 UTC
Monitoring - Our team has implemented a solution to the issue identified. We will continue to monitor the service to verify normal service and will provide the next update by 13:30 UTC.
Sep 24, 00:48 UTC
Update - We are continuing to investigate this issue.
Sep 23, 23:14 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 22:42 PM UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 23, 21:43 UTC
Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 17:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 16:19 UTC
Update - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 04:00 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 23, 14:51 UTC
Update - We are continuing to investigate this issue.
Sep 23, 14:11 UTC
Update - We are continuing to investigate this issue.
Sep 23, 13:34 UTC
Update - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 14:30 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 23, 13:33 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 13:30 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 23, 12:15 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:01 UTC
Scheduled - Outseer will be performing unplanned maintenance in our US region datacenters between 09:00 UTC to 11:00 UTC on 23-sep-2022.

During this time, our teams will be performing Database Maintenance Activity.


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 23, 08:58 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 05:21 UTC
Scheduled - Outseer will be performing unplanned maintenance in our US Region datacenters between 06:00 to 11:00 UTC on 23-09-2022

During this time, our teams will be performing Database Maintenance .


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 22, 13:11 UTC
Sep 22, 2022
Resolved - Please be advised that an incident has been detected and resolved which impacted the components below. The incident was detected at 15:49 UTC and was resolved at 15:53 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 22, 16:12 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:02 UTC
Scheduled - Outseer will be performing unplanned maintenance in our US region datacenters between 05:00 UTC to 08:00 UTC on 22-sept-2022

During this time, our teams will be performing Database Maintenance Activity.


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 22, 04:29 UTC