In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 2026 - 02:00 UTC
Sep 13, 2026 - 02:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Sep 13, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 13, 2026 02:00-06:00 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 13, 2026 02:00-06:00 UTC
US
Operational
Transactions
Operational
Back Office
Operational
EU
Under Maintenance
Transactions
Under Maintenance
Back Office
Under Maintenance
UAT
Operational
Transactions
Operational
Back Office
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - US Region Sep 13, 2026 06:00-10:00 UTC
Outseer will install new AA certificates in the US Region of Outseer Fraud Manager
for *.us1.rsaadaptiveauth.com between 06:00 UTC and 10:00 UTC on Sept 13, 2026.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - September 2026 - US Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000003XH0L/C11Nd1lFrFV3_lUNj2CVCLoLnmXTz1HaLwrf5QvEK9M
During this maintenance window, customers may experience minimal degradation (~5%) in the Online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Aug 14, 2026 - 16:21 UTC
for *.us1.rsaadaptiveauth.com between 06:00 UTC and 10:00 UTC on Sept 13, 2026.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - September 2026 - US Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000003XH0L/C11Nd1lFrFV3_lUNj2CVCLoLnmXTz1HaLwrf5QvEK9M
During this maintenance window, customers may experience minimal degradation (~5%) in the Online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Aug 14, 2026 - 16:21 UTC
UAT (Testing Environment) Region Maintenance Sep 16, 2026 06:00-10:00 UTC
Outseer will be conducting planned maintenance on Wed, Sep 16 , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 10:14 UTC
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 10:14 UTC
EU Region Maintenance Sep 20, 2026 02:00-06:00 UTC
Outseer will conduct planned maintenance on Sunday, Sep 20, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 07:12 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 07:12 UTC
UAT (Testing Environment) - Version 14.2.33 Release Sep 20, 2026 06:00-10:00 UTC
Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 06:00 and 10:00 AM UTC on Sunday, Sep 20, 2026,
for the deployment of a new version, 14.2.33, of Fraud Manager on Cloud.
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 AM UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 03, 2026 - 18:16 UTC
for the deployment of a new version, 14.2.33, of Fraud Manager on Cloud.
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 AM UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 03, 2026 - 18:16 UTC
EU Region Maintenance Sep 27, 2026 02:00-06:00 UTC
Outseer will conduct planned maintenance on Sunday, Sep 27, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 10:19 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 10:19 UTC
US Region Maintenance Sep 27, 2026 06:00-10:00 UTC
Outseer will conduct planned maintenance on Sunday, Sept 27, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines.
Customers may experience approximately 2-3% intermittent SLA degradation for Online and BackOffice transactions during the maintenance window.
Our team will be closely monitoring service performance throughout this activity.
If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
New Zealand: +64 800 688 733
Australia: +61 1800 268 873
United Kingdom: +44 800 640 4688
Posted on Sep 11, 2026 - 10:18 UTC
Customers may experience approximately 2-3% intermittent SLA degradation for Online and BackOffice transactions during the maintenance window.
Our team will be closely monitoring service performance throughout this activity.
If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
New Zealand: +64 800 688 733
Australia: +61 1800 268 873
United Kingdom: +44 800 640 4688
Posted on Sep 11, 2026 - 10:18 UTC
EU - Version 14.2.33 Release Oct 4, 2026 02:00-06:00 UTC
Outseer will perform scheduled maintenance in our EU Region between 02:00 to 06:00 UTC on Sunday, Oct 04, 2026, for the deployment of a new version, 14.2.33, of Fraud Manager on Cloud.
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 02:00 to 04:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 10:25 UTC
During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 02:00 to 04:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 11, 2026 - 10:25 UTC