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Transactions Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UAT (Testing Environment) Region Maintenance Apr 15, 2026 06:00-10:00 UTC

Outseer will be conducting planned maintenance on Wednesday, Apr 15 , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 07, 2026 - 11:17 UTC

EU Region Maintenance Apr 19, 2026 02:00-06:00 UTC

Outseer will conduct planned maintenance on Sunday, April 19, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 07, 2026 - 10:30 UTC

US - Version 14.2.31 Release Apr 19, 2026 06:00-10:00 UTC

Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 UTC on Sunday, Apr 19, 2026, for the deployment of a new version, 14.2.31, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 30, 2026 - 06:44 UTC

EU Region Maintenance Apr 26, 2026 02:00-06:00 UTC

Outseer will conduct planned maintenance on Sunday, April 26, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 07, 2026 - 10:32 UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - US Region Apr 26, 2026 06:00-10:00 UTC

Outseer will install new certificates in the US Region of Outseer Fraud Manager

for *.us1.rsaadaptiveauth.com and *.us1.rsaadaptiveauthbo.com between 06:00 UTC and 10:00 UTC on Apr 26, 2026.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2026 - US Region - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002b0j3/0Qg767TpcGfVFlmUF1E_8Gjmw9lnVbL.z.5aYntB250

Outseer Fraud Manager Cloud - 2026 - US Region - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002b0kf/2mcIQ7R4UAyJ0WbM71Q42LNPkwxKE0aKX9s5eZQ3z9Y


During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 24, 2026 - 11:53 UTC
Apr 12, 2026
US Region Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Apr 12, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 30, 06:41 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - EU Region
Completed - The scheduled maintenance has been completed.
Apr 12, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:00 UTC
Scheduled - Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - EU Region

Outseer will install new certificates in the EU Region of Outseer Fraud Manager

for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 02:00 UTC and 06:00 UTC on April 12, 2026.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2026 - EU Region - BO certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Zd29/kREsYuCOWiMqBbWTW2fBOmjzTeT1gMXINoGM6q4KYkI

Outseer Fraud Manager Cloud - 2026 - EU Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Zd0X/ivee3Js8vV6DP9Z0RmzG0tqCsbQS3bvXPDeQijg.K1M


During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 19, 07:16 UTC
Apr 11, 2026
UAT (Testing Environment) Region Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:30 UTC
Scheduled - Outseer will be performing unplanned maintenance on Apr 11, 2026 between 08:30 am UTC and 10:30 am UTC on UAT (Testing Environment) Region.

During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 11, 08:05 UTC
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
UAT (Testing Environment) Region Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 UTC
Scheduled - Outseer will be performing unplanned maintenance on Apr 08, 2026 between 06:00 am UTC and 10:00 am UTC on UAT (Testing Environment) Region.

During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 7, 11:16 UTC
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026
US Region Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 06:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Apr 05, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 17, 14:05 UTC
EU - Version 14.2.31 Release
Completed - The scheduled maintenance has been completed.
Apr 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 02:00 UTC
Scheduled - Outseer will perform scheduled maintenance in our EU Region between 02:00 to 06:00 UTC on Sunday, Apr 05, 2026, for the deployment of a new version, 14.2.31, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 02:00 to 04:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 17, 14:08 UTC
Apr 4, 2026

No incidents reported.

Apr 3, 2026
UAT (Testing Environment) Region Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 06:00 UTC
Scheduled - Outseer will be performing unplanned maintenance on Apr 03, 2026 between 06:00 am UTC and 10:00 am UTC on UAT (Testing Environment) Region.

During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 2, 20:45 UTC
Apr 2, 2026
UAT (Testing Environment) Region Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 UTC
Scheduled - Outseer will be performing unplanned maintenance on Apr 02, 2026 between 06:00 am UTC and 10:00 am UTC on UAT (Testing Environment) Region.

During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 1, 12:27 UTC
Apr 1, 2026
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wednesday, Apr 1 , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 30, 12:23 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026
US Region Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:01 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Mar 29, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 11, 17:45 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update in UAT (Testing Environment)
Completed - The scheduled maintenance has been completed.
Mar 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:00 UTC
Update - Revised Notification:
Please be informed that the certificates have been updated to include additional information about the certificate provider.

Customers who explicitly store or trust these certificates on any of their systems will need to download the updated certificates from the links provided below.

Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on March 29th, 2026, between 06:00 AM UTC and 10:00 AM UTC.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc

Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Mar 11, 10:44 UTC
Update - Please be informed that the maintenance initially planned for Sunday, March 22rd , has been rescheduled to Sunday, March 29th, 2025.

Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on March 29th, 2026, between 07:00 AM UTC and 11:00 AM UTC.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc

Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Mar 2, 08:43 UTC
Scheduled - Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on March 22nd, 2026, between 07:00 AM UTC and 11:00 AM UTC.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc

Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Feb 26, 13:11 UTC
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