All Systems Operational

US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

US Region Maintenance Nov 1, 2026 06:00-10:00 UTC

Outseer will conduct planned maintenance on Sunday, Nov 01, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines.

Customers may experience approximately 2-3% intermittent SLA degradation for Online and BackOffice transactions during the maintenance window.

Our team will be closely monitoring service performance throughout this activity.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
New Zealand: +64 800 688 733
Australia: +61 1800 268 873
United Kingdom: +44 800 640 4688
Posted on Oct 13, 2026 - 08:39 UTC

UAT (Testing Environment) Region Maintenance Nov 4, 2026 07:00-11:00 UTC

Outseer will be conducting planned maintenance on Wed, Nov 04 , between 07:00 AM UTC and 11:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Oct 29, 2026 - 13:35 UTC

EU Region Maintenance Nov 15, 2026 03:00-07:00 UTC

We would like to inform you that the EU maintenance window has been rescheduled from Nov 01, 2026, to Nov 15, 2026.

Outseer will conduct planned maintenance on Sunday, Nov 15, between 3:00 AM UTC and 7:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Oct 29, 2026 - 13:32 UTC

US Region Maintenance Nov 15, 2026 07:00-11:00 UTC

Outseer will conduct planned maintenance on Sunday, Nov 15, between 07:00 AM UTC and 11:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines.

Customers may experience approximately 2-3% intermittent SLA degradation for Online and BackOffice transactions during the maintenance window.

Our team will be closely monitoring service performance throughout this activity.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
New Zealand: +64 800 688 733
Australia: +61 1800 268 873
United Kingdom: +44 800 640 4688
Posted on Oct 29, 2026 - 13:38 UTC

Oct 30, 2026

No incidents reported today.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wed, Oct 28 , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Oct 14, 06:06 UTC

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

US Region Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 06:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Oct 25, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines.

Customers may experience approximately 2-3% intermittent SLA degradation for Online and BackOffice transactions during the maintenance window.

Our team will be closely monitoring service performance throughout this activity.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
New Zealand: +64 800 688 733
Australia: +61 1800 268 873
United Kingdom: +44 800 640 4688
Oct 14, 06:02 UTC
EU Region Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 02:00 UTC
Update - We would like to inform you that the EU maintenance window has been rescheduled from October 18, 2026, to October 25, 2026.

Outseer will conduct planned maintenance on Sunday, Oct 25, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Oct 14, 05:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 05:55 UTC
Scheduled - We would like to inform you that the EU maintenance window has been rescheduled from Oct 18th to Oct 25th, 2026

Outseer will conduct planned maintenance on Sunday, Oct 25, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 27, 04:36 UTC

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wed, Oct 21 , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Oct 13, 08:20 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

US - Version 14.2.33 Release
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 UTC
Verifying - Following our previous communication regarding the incident reported by IBM involving the Astra DB service environment, we would like to confirm that the recommended key rotation has been successfully completed.

We will continue to monitor the environment closely.

As the key rotation activity was prioritized, the planned deployment of the 14.2.33 release did not take place during the maintenance window on 18 October 2026. The release has been rescheduled for the next maintenance window on 25 October 2026.
Oct 18, 10:50 UTC
Update - Please be informed that the ongoing maintenance activities are taking longer than originally anticipated. To ensure all work is completed safely and thoroughly, we are extending the maintenance window by an additional one hour, from 06:00 AM UTC to 11:00 AM UTC on 18 October 2026.
Oct 18, 09:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:00 UTC
Update - Please be informed that, following our previous communication regarding the incident reported by IBM involving the Astra DB service environment, IBM has recommended rotating keys.

We are coordinating closely with IBM to complete this key rotation safely and ensure minimal impact to our services.
Oct 18, 03:49 UTC
Scheduled - Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 UTC on Sunday, Oct 18, 2026, for the deployment of a new version, 14.2.33, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 27, 04:35 UTC
EU Region Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 02:00 UTC
Scheduled - Outseer will be performing unplanned maintenance on Sunday, Oct 18 between 02:00 AM UTC – 06:00 AM UTC in our EU Region. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online transactions.


Following our previous communication regarding the incident reported by IBM involving the Astra DB service environment, IBM has advised us to rotate the keys.

We are working with IBM to coordinate the rotation and ensure it is carried out safely, with minimal impact to our services.


If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Oct 17, 18:26 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

EU Region Incident
Resolved - All FMOC online services are running as normal. We are making this incident as resolved.
Oct 16, 04:38 UTC
Investigating - We have been alerted by IBM that they have detected anomalous activity, which exposed certificates within the Astra DB service environment.

We are working with our contacts at IBM and are monitoring the situation. Be assured that we are ready to take action as this situation unfolds.

More information will be provided as it becomes available
Oct 15, 17:24 UTC
US Region Incident
Resolved - All FMOC online services are running as normal. We are making this incident as resolved.
Oct 16, 03:37 UTC
Update - We received an update from IBM the emergency maintenance is now complete. All FMoC services are running as normal as of now. We are actively monitoring the system health and performance.
Oct 16, 02:55 UTC
Monitoring - Please be informed that FMoC Online Services are currently processing approximately 98% of online transactions successfully. Our team is actively monitoring system health and performance, and we will provide the next update within one hour.
Oct 16, 02:43 UTC
Update - This is an update to inform you that the incident is ongoing. Our team is actively engaging with the IBM DataStax/Astra teams to investigate and resolve the issue. We will continue to keep you informed and provide further updates as soon as additional information becomes available.
Oct 16, 01:42 UTC
Update - Please be informed that we are currently experiencing customer impact related to the IBM Astra DB incident previously communicated. Our teams are actively engaged with IBM to investigate and mitigate the issue. Further updates will be provided as they become available.
Oct 16, 00:44 UTC
Investigating - We have been alerted by IBM that they have detected anomalous activity, which exposed certificates within the Astra DB service environment.

We are working with our contacts at IBM and are monitoring the situation. Be assured that we are ready to take action as this situation unfolds.

More information will be provided as it becomes available.
Oct 15, 17:17 UTC
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