All Systems Operational
US
Operational
Transactions
Operational
Back Office
Operational
EU
Operational
Transactions
Operational
Back Office
Operational
UAT
Operational
Transactions
Operational
Back Office
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - EU Region
Apr 28, 2024 02:00-06:00 UTC
Update -
Outseer will install new certificates in the EU Region of Outseer Fraud Manager
for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 03:00 UTC and 06:00 UTC on April 28, 2024.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
EU AA Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG9Z/vIVPKFMWSQLPbkL8xyGQV69sfwq..1fUWmuIsa_LE2k
EU BO Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG7x/Tyj4Sp2gLe9wdA20He823JT2h8Z7b..CLJEOL.wbXQ8
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 11, 2024 - 03:52 UTC
for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 03:00 UTC and 06:00 UTC on April 28, 2024.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
EU AA Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG9Z/vIVPKFMWSQLPbkL8xyGQV69sfwq..1fUWmuIsa_LE2k
EU BO Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG7x/Tyj4Sp2gLe9wdA20He823JT2h8Z7b..CLJEOL.wbXQ8
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 11, 2024 - 03:52 UTC
Scheduled -
Outseer will install new certificates in the EU Region of Outseer Fraud Manager
for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 03:00 UTC and 06:00 UTC on April 28, 2024.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
EU AA Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG9Z/vIVPKFMWSQLPbkL8xyGQV69sfwq..1fUWmuIsa_LE2k
EU BO Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG7x/Tyj4Sp2gLe9wdA20He823JT2h8Z7b..CLJEOL.wbXQ8
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 03, 2024 - 13:34 UTC
for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 03:00 UTC and 06:00 UTC on April 28, 2024.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
EU AA Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG9Z/vIVPKFMWSQLPbkL8xyGQV69sfwq..1fUWmuIsa_LE2k
EU BO Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG7x/Tyj4Sp2gLe9wdA20He823JT2h8Z7b..CLJEOL.wbXQ8
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 03, 2024 - 13:34 UTC
UAT Region Maintenance
Apr 28, 2024 06:00-10:00 UTC
Outseer will be performing planned maintenance on Sunday, April 28th between 06:00 AM UTC – 10:00 AM UTC in our UAT (Testing Environment).
Throughout this period, our team will be conducting maintenance on several virtual machines. Customers may experience intermittent timeouts or service degradation (less than 5% for 1 – 2 minutes) for Online and Backoffice applications.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 11, 2024 - 15:09 UTC
Throughout this period, our team will be conducting maintenance on several virtual machines. Customers may experience intermittent timeouts or service degradation (less than 5% for 1 – 2 minutes) for Online and Backoffice applications.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 11, 2024 - 15:09 UTC
US Region Maintenance
May 5, 2024 06:00-10:00 UTC
Update -
Outseer will conduct planned maintenance on Sunday, May 05th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience intermittent timeouts or SLA degradation (less than 5% for 1 – 2 minutes) for Online and BackOffice transactions from 07:00 AM to 08:00 AM UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 16, 2024 - 12:10 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 16, 2024 - 12:10 UTC
Update -
Please note that the maintenance window scheduled for April 21st in the US has been rescheduled to May 5th, 2024.
Apr 11, 2024 - 13:59 UTC
Apr 11, 2024 - 13:59 UTC
Scheduled -
Outseer will conduct planned maintenance on Sunday, May 05th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience intermittent timeouts or SLA degradation (less than 5% for 1 – 2 minutes) for Online and BackOffice transactions from 07:00 AM to 08:00 AM UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 05, 2024 - 06:00 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 05, 2024 - 06:00 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - US Region
May 19, 2024 06:00-10:00 UTC
Outseer will install new certificates in the US Region of Outseer Fraud Manager
for *.us1.rsaadaptiveauthbo.com and *.us1.rsaadaptiveauth.com between 06:00 UTC and 10:00 UTC on May 19, 2024.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - US Region - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOFR/EMawtlBH0TyfEgax5o.TNE_YOsSRxcnTVJRAdG7iro0
Outseer Fraud Manager Cloud - US Region - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOH3/mYVkmylUVeN_W89M84I37rgPfbGVjKSWgcfXhl2Ye1Q
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 24, 2024 - 15:02 UTC
for *.us1.rsaadaptiveauthbo.com and *.us1.rsaadaptiveauth.com between 06:00 UTC and 10:00 UTC on May 19, 2024.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - US Region - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOFR/EMawtlBH0TyfEgax5o.TNE_YOsSRxcnTVJRAdG7iro0
Outseer Fraud Manager Cloud - US Region - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOH3/mYVkmylUVeN_W89M84I37rgPfbGVjKSWgcfXhl2Ye1Q
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 24, 2024 - 15:02 UTC