All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 9, 2023

No incidents reported today.

Feb 8, 2023

No incidents reported.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023
Completed - The scheduled maintenance has been completed.
Feb 5, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 07:01 UTC
Scheduled - Outseer will be performing scheduled maintenance in our UAT Region on Sunday, Feb 5th, between 07:00 UTC – 11:00 UTC. During this time, our teams will be performing planned internal infrastructure changes.

Customers may experience service impacts for our BackOffice and Case Management services in our UAT Region during maintenance period.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jan 31, 15:02 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 01:00 UTC
Scheduled - Outseer will be performing scheduled maintenance for EU Customers in our EU Region on Sunday, Feb 5th between 01:00 UTC – 6:00 UTC. During this time, our teams will be performing scheduled internal infrastructure updates and upgrades. Customers may experience service impacts for a small percentage of transactions for our online services (5-10% of transactions may be impacted) during the maintenance period.
Our operations team will be closely monitoring service performance during and after this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jan 29, 18:17 UTC
Feb 4, 2023

No incidents reported.

Feb 3, 2023
Completed - The scheduled maintenance has been completed.
Feb 3, 11:00 UTC
Update - Scheduled maintenance is currently in progress. Expected time to complete this activity by 03:00 PM UTC. We will provide next update in one hour.
Feb 3, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 07:00 UTC
Scheduled - Outseer will be performing unplanned maintenance in our US Region datacenters between 07:00 UTC and 11:00 UTC on Friday, Feb 3.

During this time, our teams will be deploying additional resources and capacity into the datacenters in our US Region. Customers should expect intermittent times of slower performance and possible transaction timeouts for 5-10% of online transactions. These timeouts may last for approximately 3 – 5 minutes each, and not more than 60 minutes in aggregate during this maintenance window.

Our team will be closely monitoring service performance during this period.


If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Feb 1, 23:28 UTC
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 00:40 UTC
Monitoring - Outseer can confirm that the incident which caused intermittent timeouts has been resolved.  We will continue to closely monitor the service and react should we detect any changes in service performance.  The engineering team and our technology partners will work on a root-cause for this incident to be published according to our SLA.
Jan 30, 23:52 UTC
Update - We have isolated the issue, and are taking actions to mitigate the service impact. Customers may still be experiencing intermittent timeouts processing online transactions, but this should be limited to a small set of transactions at this time.  We will update once we have fully mitigated the service impact.
Jan 30, 23:01 UTC
Update - We are continuing to investigate this issue, and are taking actions to fully recover our services. For now, customers may be experiencing intermittent timeouts for a small percentage of your online transactions.  We will update once we have isolated and mitigated this service impact.
Jan 30, 21:15 UTC
Update - We are continuing to investigate this issue.
Jan 30, 19:50 UTC
Update - We are continuing to investigate this issue.
Jan 30, 18:57 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Online transactions having SLA timeout of about 10% . Our teams are investigating the incident and we will provide a further update by 18:50 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jan 30, 17:50 UTC
Jan 30, 2023
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:01 UTC
Scheduled - Outseer will be performing scheduled maintenance on Sunday, Jan 29th between 07:00 UTC – 11:00 UTC in our US Region. Our teams will be preparing the database infrastructure for our pending ARM migration. During this maintenance window it is expected that Customers will experience several service impacts for online transactions lasting 4-7 minutes in duration, and not more than 30 minutes in aggregate during the maintenance window.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jan 22, 17:09 UTC
Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our UAT Region on Saturday, Jan 28th, between 09:00 UTC – 13:00 UTC. During this time, our teams will be performing planned internal infrastructure changes.

Customers may experience service impacts for our BackOffice and Case Management services in our UAT Region during maintenance period.

Our team will be closely monitoring service performance during this period.


If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jan 26, 05:54 UTC
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.