All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Region Apr 1, 2023 02:00-06:00 UTC
Outseer will be performing planned maintenance in our EU Region datacenters between 02:00 UTC and 06:00 UTC on Saturday, April 1st.

During this time, our teams will be deploying additional disk resources and capacity into the datacenters in our EU Region. Customers should expect intermittent times of slower performance and possible transaction timeouts for 5-10% of online transactions. These timeouts may last for approximately 3 – 5 minutes each, and not more than 60 minutes in aggregate during this maintenance window

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 26, 2023 - 04:39 UTC
Past Incidents
Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
US Region
Completed - The scheduled maintenance has been completed.
Mar 25, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 UTC
Scheduled - Outseer will be performing unscheduled maintenance on Saturday, Mar 25th between 12:00 UTC – 02:00 UTC in our US Region. Our teams will be updating SSO certificates for certain customers. During this maintenance window it is expected that Customers may experience slower response time for our BackOffice & Case Management applications for a period not more than 30 minutes.

Our operations team will be closely monitoring service performance during this maintenance window

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 24, 23:30 UTC
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
SLA Timeouts - US Region
Resolved - Outseer can confirm that the incident which started at 21:06 UTC was resolved as of 01:35 UTC.
Mar 22, 03:06 UTC
Update - We have identified the cause of the network layer connection problems. We are working with our technology partner to mitigate the service impact. We will update as soon as we have completed the work to mitigate this incident.
Mar 22, 01:41 UTC
Update - We are still experiencing intermittent timeouts for some customers. We will continue to work with our technology partners and will provide an update as we work to mitigate this incident.
Mar 22, 00:30 UTC
Update - We are continuing to work with our technology partners to mitigate this incident. We will provide further updates within 30 minutes.
Mar 21, 23:56 UTC
Identified - We have identified and isolated the incident to our data layer having network outages. We have escalated this to our technology partners, and are working to resolve the incident. We will provide further updates within 30 minutes.
Mar 21, 23:25 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below for a few customers. Our teams are investigating the incident and we will provide a further update within 30 minutes.
Mar 21, 22:53 UTC
Mar 21, 2023
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023
EU Region
Completed - The scheduled maintenance has been completed.
Mar 18, 00:45 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 18, 00:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EU Region between 12:00 AM GMT and 02:00 AM UTC on Saturday, March 18th.

During this time, our teams will be performing standard cloud administration tasks to align our subscriptions and resource groups. No impact is expected to our services during this scheduled maintenance period.

Our team will be closely monitoring service performance during this period.


If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 11, 00:27 UTC
Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

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