All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UAT Region Maintenance Jun 21, 2024 06:00-10:00 UTC
Outseer will be performing planned maintenance on Friday, June 21st between 06:00 AM UTC – 10:00 AM UTC in our UAT (Testing Environment).
Throughout this period, our team will be conducting maintenance on several virtual machines. Customers may experience intermittent timeouts or service degradation (less than 5% for 1 – 2 minutes) for Backoffice applications.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 19, 2024 - 12:54 UTC
UAT - Version 14.2.24 Release Jun 23, 2024 06:00-10:00 UTC
Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 06:00 and 10:00 UTC on Sunday, June 23, 2024, for the deployment of a new version, 14.2.24, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and online transactions from 06:00 to 08:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 06, 2024 - 05:50 UTC
US Region Maintenance Jun 23, 2024 06:00-10:00 UTC
Outseer will be conducting planned maintenance on Sun, Jun 23, 2024, between 06:00 AM UTC and 10:00 AM UTC in our US Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 5% intermittent SLA degradation for Online and Offline transactions from 06:00 to 07:30 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 06, 2024 - 04:15 UTC
UAT Region - Planned Maintenance Jun 26, 2024 06:00-08:00 UTC
Outseer will perform planned maintenance on Wednesday, June 26th, between 06:00 AM UTC and 08:00 AM UTC in our UAT (Testing Environment). We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 18, 2024 - 11:56 UTC
EU Region Maintenance Jul 14, 2024 02:00-06:00 UTC
Update - We would like to inform you that the EU maintenance window has been rescheduled from June 23rd to July 14th, 2024
Jun 14, 2024 - 04:58 UTC
Scheduled - Outseer will be conducting planned maintenance on Sun, Jul 14, 2024, between 02:00 AM UTC and 06:00 AM UTC in our EU Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 5% intermittent SLA degradation for Online and Offline transactions from 02:00 to 04:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 30, 2024 - 12:55 UTC
Past Incidents
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:00 UTC
Scheduled - Outseer will perform planned maintenance on Wednesday, June 19th, between 06:00 AM UTC and 08:00 AM UTC in our UAT (Testing Environment). We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 14, 04:51 UTC
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Sun, Jun 16, 2024, between 06:00 AM UTC and 10:00 AM UTC in our US Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 5% intermittent SLA degradation for Online and Offline transactions from 06:00 to 08:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 30, 08:36 UTC
Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, 9th June, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience intermittent timeouts or SLA degradation (less than 5% for 1 – 2 minutes) for Online and BackOffice transactions from 06:00 AM to 08:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 22, 13:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 02:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Sunday, June 9th, 2024 between 02:00 AM UTC and 06:00 AM UTC in our EU Environment. During this period, our team will perform maintenance on several virtual machines. We are not anticipating any SLA degradation for Online and BackOffice transactions.

Our operations team will diligently monitor service performance throughout this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 22, 13:46 UTC
Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wed, June 05th, between 06:00 AM UTC and 08:00 AM UTC in our UAT (Testing Environment). During this period, our team will be performing maintenance on several virtual machines. Customers may experience intermittent timeouts or service degradation (less than 5% for 1–2 minutes) for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 30, 07:44 UTC