All Systems Operational

US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

US Region Maintenance Mar 1, 2026 07:00-11:00 UTC

Outseer will conduct planned maintenance on Sunday, Mar1, between 07:00 AM UTC and 11:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 10, 2026 - 12:34 UTC

EU Region Maintenance Mar 8, 2026 02:00-06:00 UTC

Outseer will be performing planned maintenance on Sunday, Mar 08th between 2:00 AM UTC – 06:00 AM UTC in our EU Region. Our team will be doing patching activities on several virtual machines. During this maintenance window, we are not anticipating any degradation for online and Backoffice applications.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 20, 2026 - 10:24 UTC

US Region Maintenance Mar 8, 2026 06:00-10:00 UTC

Outseer will conduct planned maintenance on Sunday, Mar 08, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 20, 2026 - 10:51 UTC

US Region Maintenance Mar 15, 2026 06:00-10:00 UTC

Outseer will conduct planned maintenance on Sunday, Mar 15, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 25, 2026 - 05:29 UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update in UAT (Testing Environment) Mar 22, 2026 07:00-11:00 UTC

Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on March 22nd, 2026, between 07:00 AM UTC and 11:00 AM UTC.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2026 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql0X/vjr2D3YZjhGH9EgVHvSOWUgxiZvvfwn.ka8grLvQPHc

Outseer Fraud Manager Cloud - 2026 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002Ql29/Lf7aYr2BNTb6yp77r7RILjxgSdU1DylalWAtH5nUl3s

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Posted on Feb 26, 2026 - 13:11 UTC
Feb 27, 2026
US Region Incident
Resolved - Outseer can confirm that the incident is resolved as of 09:00 AM UTC 27 Feb 2026 .

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 11:26 UTC
Update - Please be informed that services have been operating normally for the past 45 minutes. We will continue to monitor and provide further updates as needed.
Feb 27, 09:46 UTC
Monitoring - Please be informed that the degradation has been mitigated and services have returned to normal. We will continue to monitor and provide another update within the next 30 minutes.
Feb 27, 08:58 UTC
Update - Our team is still investigating the issue to determine the root cause and apply the necessary fix. We will continue to keep you informed as we make progress.
Feb 27, 08:45 UTC
Update - Our team is still investigating the issue to determine the root cause and apply the necessary fix. We will continue to keep you informed as we make progress.
Feb 27, 08:15 UTC
Update - This is an update to inform you that our team is actively investigating the issue to identify the root cause and implement a fix. We will continue to keep you informed as we make progress.
Feb 27, 07:30 UTC
Investigating - Please be informed that an incident was detected at 06:02 AM UTC (27 Feb 26), which is impacting Online transactions. Our teams are actively investigating the issue, and we will provide a further update by one hour.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 06:40 UTC
Feb 26, 2026

No incidents reported.

Feb 25, 2026
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 07:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wed, Feb 25 , between 07:00 AM UTC and 11:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 10, 12:32 UTC
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026
US Region Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 07:00 UTC
Scheduled - Outseer will be performing planned maintenance on Sunday, Feb 22 between 07:00 AM UTC – 11:00 AM UTC in our US Region. Our team will be doing maintenance activities on several virtual machines. During this maintenance we are not anticipating any service disruption or impact.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 10, 12:28 UTC
Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wed, Feb 18 , between 07:00 AM UTC and 11:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 10, 12:30 UTC
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026
US Region Maintenance
Completed - The scheduled maintenance has been completed.
Feb 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 07:00 UTC
Scheduled - Outseer will be performing planned maintenance on Sunday, Feb 15th between 07:00 AM UTC – 11:00 AM UTC in our US Region. Our team will be doing maintenance activities on several virtual machines. During this maintenance window we are not anticipating any degradation for online and Backoffice application.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 28, 13:15 UTC
EU Region maintenance
Completed - The scheduled maintenance has been completed.
Feb 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 03:00 UTC
Scheduled - Outseer will be performing planned maintenance on Sunday, Feb15th between 3:00 AM UTC – 07:00 AM UTC in our EU Region. Our team will be doing patching activities on several virtual machines. During this maintenance window, we are not anticipating any degradation for online and Backoffice applications.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 28, 12:52 UTC
Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

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