All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU - Version 14.2.19 Release Oct 8, 2023 03:00-06:00 UTC
Update - Updated maintenance window timing, from 03:00 AM to 06:00 AM UTC 08th Oct 2023.

During this maintenance window, customers are expected to experience an SLA degradation of 2 – 3 minutes for up to 25% of Online and Back Office transactions. The degradation will occur approximately every 15 – 20 minutes as we deploy this new version.

Sep 27, 2023 - 07:52 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EU Region between 03:00 - 06:00 UTC on Sunday, October 08, 2023 for the deployment of a new version 14.2.19 of Fraud Manager on Cloud.

During this maintenance window, customers are expected to experience an SLA degradation of 2 – 3 minutes for up to 25% of Online and Back Office transactions. The degradation will occur approximately every 15 – 20 minutes as we deploy this new version.


If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 25, 2023 - 05:31 UTC
UAT Region Maintenance Oct 11, 2023 06:00-10:00 UTC
Outseer will be performing scheduled maintenance in our UAT (Testing Environment) region between 06:00 am UTC and 10:00 am UTC on Oct 11th.

During this time, our teams will be performing internal infrastructure updates.

Customers may experience intermittent timeouts or service degradation during this scheduled maintenance period.


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Sep 28, 2023 - 07:50 UTC
US Region Maintenance Oct 15, 2023 06:00-10:00 UTC
Outseer will be performing scheduled maintenance in our US Region between 06:00 - 10:00 AM UTC on Sunday, October 15, 2023 for the deployment of a new version 14.2.19 of Fraud Manager on Cloud.

During this maintenance window, customers may experience an SLA degradation of 2 – 3 minutes for up to 10% of Online and Back Office transactions. The degradation will occur approximately every 15 – 20 minutes as we deploy this new version.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Sep 29, 2023 - 14:16 UTC
Past Incidents
Oct 2, 2023

No incidents reported today.

Oct 1, 2023
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 UTC
Scheduled - Outseer will be performing unplanned maintenance on Sunday, Oct 01 between 05:00 AM UTC – 06:00 AM UTC in our EU Region. During this maintenance window, we are not anticipating any degradation for online and Backoffice applications.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 28, 13:48 UTC
Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Resolved - This incident has been resolved.
Sep 27, 18:49 UTC
Monitoring - The fix has been implemented and we are monitoring the Backoffice and Casemenagment application.
Sep 27, 18:01 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 18:35 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 27, 17:36 UTC
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our US Region between 06:00 - 10:00 UTC on Sunday, September 24, 2023 for the deployment of a new version of Fraud Manager on Cloud.

During this maintenance window it is expected that customers will experience an SLA degradation of 2 – 3 minutes for up to 50% of Online and Back Office transactions. The degradation will occur approximately every 15 – 20 minutes as we deploy this new version.


If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 10, 09:55 UTC
Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:01 UTC
Scheduled - Outseer will be performing scheduled maintenance in our UAT (Testing Environment) region between 06:00 am UTC and 10:00 am UTC on Sept 20th.

During this time, our teams will be performing internal infrastructure updates.

Customers may experience intermittent timeouts or service degradation during this scheduled maintenance period.


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 15, 08:20 UTC
Sep 19, 2023
Resolved - This incident has been resolved.
Sep 19, 22:51 UTC
Update - We are continuing to investigate this issue.
Sep 19, 20:49 UTC
Update - We are continuing to investigate this issue.
Sep 19, 20:03 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 20:00 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Sep 19, 19:00 UTC
Sep 18, 2023

No incidents reported.