All Systems Operational

US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UAT (Testing Environment) Region Maintenance Sep 9, 2026 06:00-10:00 UTC

Outseer will be conducting planned maintenance on Wed, Sep 09 , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 03, 2026 - 18:13 UTC

EU Region Maintenance Sep 13, 2026 02:00-06:00 UTC

Outseer will conduct planned maintenance on Sunday, Sep 13, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Aug 28, 2026 - 10:59 UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - US Region Sep 13, 2026 06:00-10:00 UTC

Outseer will install new AA certificates in the US Region of Outseer Fraud Manager

for *.us1.rsaadaptiveauth.com between 06:00 UTC and 10:00 UTC on Sept 13, 2026.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

Outseer Fraud Manager Cloud - September 2026 - US Region - AA certificate

https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000003XH0L/C11Nd1lFrFV3_lUNj2CVCLoLnmXTz1HaLwrf5QvEK9M


During this maintenance window, customers may experience minimal degradation (~5%) in the Online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Aug 14, 2026 - 16:21 UTC

UAT (Testing Environment) - Version 14.2.33 Release Sep 20, 2026 06:00-10:00 UTC

Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 06:00 and 10:00 AM UTC on Sunday, Sep 20, 2026,
for the deployment of a new version, 14.2.33, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 03, 2026 - 18:16 UTC

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wed, Sep 02 , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 28, 11:00 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

US Region Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 06:00 UTC
Update - We would like to provide a clarification regarding the previously issued maintenance notification.

The original notification incorrectly stated Sunday, August 29. Please note that Sunday falls on August 30, and the date in the notification was a typographical error. The maintenance window and timing remain unchanged. Please refer to the corrected notification below.

Revised Maintenance Notification :

Outseer will conduct planned maintenance on Sunday, August 30, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines.

Customers may experience approximately 2-3% intermittent SLA degradation for Online and BackOffice transactions during the maintenance window.

Our team will be closely monitoring service performance throughout this activity.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
New Zealand: +64 800 688 733
Australia: +61 1800 268 873
United Kingdom: +44 800 640 4688
Aug 28, 05:31 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Aug 29, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 11, 10:30 UTC
EU Region Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 02:00 UTC
Update - We would like to provide a clarification regarding the previously issued maintenance notification.

The original notification incorrectly stated Sunday, August 29. Please note that Sunday falls on August 30, and the date in the notification was a typographical error. The maintenance schedule and timing remain unchanged. Please refer to the corrected notification below.

Revised Maintenance Notification :

Outseer will conduct planned maintenance on Sunday, August 30, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines.

Customers may experience approximately 2-3% intermittent SLA degradation for Online and BackOffice transactions during the maintenance window.

Our Operations team will be closely monitoring service performance throughout this activity.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
New Zealand: +64 800 688 733
Australia: +61 1800 268 873
United Kingdom: +44 800 640 4688
Aug 28, 05:28 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Aug 29, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 11, 10:28 UTC

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wed, Aug 26th , between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 19, 12:26 UTC

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

US Region Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 06:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Aug 23, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 4, 12:51 UTC
EU Region Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 02:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Aug 23, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 4, 12:53 UTC

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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