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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Outseer will be installing new certificates in the US Region of Outseer Fraud Manager

for *.us1.rsaadaptiveauthbo.com and *.us1.rsaadaptiveauth.com between 05:00 GMT and 09:00 GMT on July 10th, 2022.

Customers who explicitly store or trust these certificates on any of their systems will need to add new certificates prior to that time.

The new certificates are available here:

https://outseer.force.com/outseervision/s/fmc-download-cert
https://outseer.force.com/outseervision/s/fmc-download-cert2


This change has no impact on the Outseer Cloud Manager Service of the production environment.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 9, 04:39 UTC
Past Incidents
Jul 5, 2022

No incidents reported today.

Jul 4, 2022
Resolved - Outseer can confirm that the incident is resolved as of UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 4, 05:28 UTC
Identified - Outseer can confirm that the incident is impacting SLA. Our team has identified the issue and is currently working to implement a solution. We will provide the next update by 5:30 AM UTC.
Jul 4, 05:21 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 5:30 AM UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 4, 04:41 UTC
Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
UAT
Completed - The scheduled maintenance has been completed.
Jun 30, 14:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 12:56 UTC
Scheduled - Outseer will be performing unplanned maintenance in our UAT datacenters between 12:55 PM UTC to 15:00 PM UTC on 06-30-2022

During this time, our teams will be performing Active Directory Maintenance activity.


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 30, 12:54 UTC
Jun 29, 2022
Completed - The scheduled maintenance has been completed.
Jun 29, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:30 UTC
Scheduled - Outseer will be performing unplanned maintenance in our US datacenters between 10:30 AM UTC to 11:30AM UTC on 29-06-2022.


During this time, our teams will be performing Database Maintenance activity



Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 29, 10:25 UTC
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our US datacenters between 05:00 AM UTC to 13:00 UTC on 26-June-2022 for the deployment of a new version of Fraud Manager Cloud.

The Release Notes for 14.2.16 US can be found here: https://outseer.force.com/outseervision/s/fm-rn-142

This version introduces new features, including:

New facts
# of User ID's Seen from this Cookie In The Last 30 Days
# of Different Users Login from Same Mobile Device in the Past 30 Days
# of Session Sign-In in 10/30 Minute , 1/4/24 Hour Interval
# of Total Payments made by User in 10/30 Minute, 1/4/24 Hour Interval
# of Total Payees added by User in 10/30 Minute, 1/4/24 Hour Interval
Total amount transferred from User account in 10/30 Minute, 1/4/24 Hour Interval in USD (Cents)
Total amount transferred to Payee in 10/30 Minute, 1/4/24 Hour Interval in USD (Cents)

Back Coloring
You can now set the relative percentage of back coloring results originating from Case Management and the Global Data Network.
You can now set the color by score increase threshold for back coloring results.

Fixed issues
The Case Management application sometimes experiences slow performance or a Service Unavailable Error – Resolved
There is a delay in the delivery of Raw Data Reports – Resolved

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 16, 09:52 UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Update - Outseer will be installing new certificates in the EU Region of Outseer Fraud Manager for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 05:00 GMT and 09:00 GMT on June 26th, 2022.

Customers who explicitly store or trust these certificates on any of their systems will need to add new certificates prior to that time. The new certificates are available here:

https://outseer.force.com/outseervision/s/fmcloud-downloads-cert2-prod-0531
https://outseer.force.com/outseervision/s/fmcloud-downloads-cert2-bo-prod-0531

This change has no impact on the production environment.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 5, 04:47 UTC
Scheduled - Outseer will be installing new certificates in the EU Region of Outseer Fraud Manager for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 05:00 GMT and 09:00 GMT on June 26th, 2022.

Customers who explicitly store or trust these certificates on any of their systems will need to add new certificates prior to that time. The new certificates are available here:

https://outseer.force.com/outseervision/s/fmcloud-downloads-cert2-prod-0531
https://outseer.force.com/outseervision/s/fmcloud-downloads-cert2-bo-prod-0531

This change has no impact on the production environment.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 1, 08:44 UTC
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.