All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US-Region Dec 10, 2022 06:00-14:00 UTC
Outseer will be performing scheduled maintenance for US Customers in our US Region on Saturday, Dec 10th between 06:00 UTC – 14:00 UTC. During this time, our teams will be performing scheduled internal infrastructure updates and upgrades. Customers may experience service impacts for our online services during the maintenance period for short durations (2 – 5 minutes) and not more than 30 minutes in total.
Our operations team will be closely monitoring service performance during this maintenance window.


If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Dec 05, 2022 - 08:28 UTC
US Region Dec 11, 2022 06:00-14:00 UTC
Outseer will be performing scheduled maintenance for US Customers in our US Region on Sunday, Dec 11th between 06:00 UTC – 14:00 UTC. During this time, our teams will be performing scheduled internal infrastructure updates and upgrades. Customers may experience service impacts for our online services during the maintenance period for short durations (2 – 5 minutes) and not more than 30 minutes in total.
Our operations team will be closely monitoring service performance during this maintenance window

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Dec 06, 2022 - 12:05 UTC
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 UTC
Scheduled - Outseer will be performing scheduled maintenance for US Customers in our US Region on Sunday, Dec 4th between 06:00 UTC – 14:00 UTC. During this time, our teams will be performing scheduled internal infrastructure updates and upgrades. Customers may experience service impacts for our online services during the first half of this maintenance period for short durations (2 – 5 minutes) and not more than 30 minutes in total. Customers may also experience intermittent timeouts or service degradation during the second half of this scheduled maintenance period for our Back Office applications only. Our operations team will be closely monitoring service performance during this maintenance window.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 28, 21:26 UTC
Dec 3, 2022
Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 UTC
Scheduled - Outseer will be performing scheduled maintenance for US Customers in our US Region on Saturday, Dec 3rd between 06:00 UTC – 12:00 UTC. During this time, our teams will be performing scheduled internal infrastructure updates and upgrades. Customers may experience service impacts for our online services during the maintenance period for short durations (2 – 5 minutes) and not more than 30 minutes in total.

Our operations team will be closely monitoring service performance during this maintenance window.


If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 28, 04:52 UTC
Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved - Outseer can confirm that the incident is resolved as of 10:00 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 24, 10:19 UTC
Monitoring - As of 07:00 UTC, we have identified that one of our Message Servers failed to synchronize Case Management data. We have implemented a fix and are now seeing the Message queue synchronize, Data persisted through this incident. However, it may take a further 2 hours to finalize the synchronization. We continue to monitor the synchronization process and will update this incident once the synchronization has been completed, indicating that the service has returned to normal operation.

Please note that no Online transaction processing was affected during this incident; the issue affects a delay in cases being created in the Case Management system.

Nov 24, 08:38 UTC
Update - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 08:00 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 24, 07:10 UTC
Update - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 06:30 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 24, 05:44 UTC
Update - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 05:00 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 24, 04:01 UTC
Investigating - Please be advised that an incident has been detected (22:45 UTC) which is causing slowness in the Case Management application due to our offline messaging layer. We will provide more information as we continue to pursue a solution to this incident. We will provide a further update by 4:00 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 24, 02:37 UTC
Nov 23, 2022

No incidents reported.