All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US Region Maintenance Dec 10, 2023 06:00-10:00 UTC
Outseer will perform planned maintenance on Sunday, Dec 10th, 2023, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this maintenance window, we are not anticipating any performance degradation for online and Backoffice applications.

Our operations team will be closely monitoring service performance during this maintenance window.



If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Nov 25, 2023 - 13:08 UTC
Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023
US Region Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 14:00 UTC
Scheduled - Outseer will perform unplanned maintenance on Sunday, December 3rd, between 14:00 UTC and 15:00 UTC in our US region. Our team will be doing an application service restart of Backoffice components. During this maintenance window, we anticipate a brief period (3-5 minutes) where customers may experience slower performance for BackOffice applications only.

Our operations team will be closely monitoring service performance during this maintenance window

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 1, 15:57 UTC
US - Version 14.2.19 Release
Completed - The scheduled maintenance has been completed.
Dec 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our US Region between 07:00 - 11:00 UTC on Sunday, December 3rd, 2023, for the deployment of a new version of Fraud Manager on Cloud.

During this maintenance window, it is expected that customers will experience a performance degradation of 2 – 3 minutes for up to 50% of Online and Back Office transactions. The degradation will occur approximately every 15 – 20 minutes as we deploy this new version.


Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 17, 17:31 UTC
EU Region Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 02:00 UTC
Scheduled - Outseer will perform planned maintenance on Sunday, Dec 3rd, 2023, between 02:00 AM UTC and 06:00 AM UTC in our EU Region. During this maintenance window, we are not anticipating any performance degradation for online and Backoffice applications.

Our operations team will be closely monitoring service performance during this maintenance window.



If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 17, 17:34 UTC
Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
UAT Region Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 UTC
Scheduled - Outseer will be performing planned maintenance on Wednesday, Nov 29th between 06:00 AM UTC – 10:00 AM UTC in our UAT (Testing Environment). Our team will be doing patching activity for Grafana monitoring virtual machine. During this maintenance window, we are not anticipating any degradation for online and Backoffice applications.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 23, 13:33 UTC
Nov 28, 2023

No incidents reported.

Nov 27, 2023
UAT Region - Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 14:30 UTC
Scheduled - Outseer will be performing unplanned maintenance on Monday, Nov 27th between 14:30 PM UTC – 15:30 PM UTC in our UAT (Testing Environment). Our team will be doing application service restart on Online and Backoffice components. During this maintenance window, we are anticipating performance degradation for online and Backoffice applications. Our operations team will be closely monitoring service performance during this maintenance window.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 27, 14:16 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
US Region Incident
Resolved - This incident has been resolved.
Nov 22, 21:21 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 04:00 pm UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 22, 20:15 UTC
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