Revised - US Region Maintenance

Scheduled for Jul 13, 06:00 - 10:00 UTC

Update

Outseer will be conducting scheduled maintenance in the US region from Sunday, July 13, 2025, through Sunday, August 3, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.

Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.

What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.

Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication

Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted Jun 02, 2025 - 09:40 UTC

Update

We will be undergoing scheduled maintenance during this time.
Posted Jun 02, 2025 - 08:52 UTC

Update

This is to inform you that a typographical error identified in the original message related to the SOAP API URL has been corrected.

Corrected SOAP API URL:
https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Posted May 30, 2025 - 09:38 UTC

Scheduled

Outseer will be conducting scheduled maintenance in the US region from Sunday, July 13, 2025, through Sunday, August 3, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.

Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.

What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.

Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication

Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted May 29, 2025 - 09:57 UTC
This scheduled maintenance affects: US (Transactions, Back Office).
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