US Region
Scheduled Maintenance Report for Outseer Fraud Manager
The scheduled maintenance has been completed.
Posted Sep 25, 2022 - 12:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 25, 2022 - 06:03 UTC
We will be undergoing scheduled maintenance during this time.
Posted Sep 24, 2022 - 15:51 UTC
Outseer will be performing scheduled maintenance in our US Region datacenters between 06:00 UTC to 12:00 UTC on 25-sept-2022.

During this time, our teams will be performing Database Maintenance Activity. You may experience periods of service disruption for 5 – 25 minutes several times during this window. The disruptions may impact online transactions, Back Office, and Case Management. Our teams are working to minimize the disruptions, and quickly work through these critical updates.

The updates are preparing our network infrastructure and greatly expanding our Cassandra capacity to provide a more stable and robust service. You can learn more about these updates from our Product Advisory (FMCA-Maint Notification FMC Network Chan ( that we sent on May 17th. You should also have received an email for your Fraud Manager on Cloud instance, with specific instructions regarding these network infrastructure changes.

Our team will be closely monitoring service performance during this period and will react quickly to any disruptions we encounter.

If you have any questions regarding this maintenance window, please contact our Customer Support team at or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted Sep 24, 2022 - 03:45 UTC
This scheduled maintenance affected: US (Transactions, Back Office).