Outseer will be conducting scheduled maintenance in the UAT region from Sunday, May 18, 2025, through Sunday, June 15, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.
Purpose of Maintenance This maintenance supports our initiative to upgrade transaction routing by replacing the existing firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing? The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings: • IP Address: 20.124.41.134
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolves to the expected page:
Service Impact There will be no service degradation for Online and BackOffice transactions during this maintenance window.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Apr 22, 2025 - 09:48 UTC
This scheduled maintenance affects: UAT (Transactions, Back Office).