We can confirm that this incident has been fully mitigated, and services have been restored to normal. We are continuing to work with our technology partners to determine the root cause of this incident and will publish a formal RCA as soon as we have completed our analysis.
Posted Sep 27, 2022 - 17:09 UTC
Monitoring
Our team has stabilized the service and mitigated the impact from the underlying network outages. We will continue to monitor the service and respond to any changes that are detected, and we will provide the next update by 17:00 UTC.
Posted Sep 27, 2022 - 16:32 UTC
Update
We are experiencing intermittent network outages in our application. This is causing our service to be unavailable for several minutes each time the network outage is experienced. We are working to mitigate the service impact of these outages, and we are working with our technology partners to determine the root cause of the intermittent network outages. We will provide more information as we continue to pursue a solution to this incident.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Sep 27, 2022 - 15:08 UTC
Update
We are continuing to investigate this issue.
Posted Sep 27, 2022 - 13:55 UTC
Investigating
Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 13:15 UTC.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688