We can confirm that this incident has been fully resolved, and services are back to normal. We are continuing to work with our technology partners to determine the root cause of this incident and will publish a formal RCA as soon as we have completed our analysis
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Sep 29, 2022 - 09:51 UTC
Monitoring
Intermittent service issue has been stabilized. We will continue to monitor the services and respond to any changes that are detected. We will provide the next update by 9:30 AM UTC.
Posted Sep 29, 2022 - 08:21 UTC
Investigating
Please be informed that we are experiencing intermittent service degradation at Data Base layer. This is causing our service to be unavailable for few minutes each time the degradation experienced. We are working to mitigate the service impact of these outages, and we are working with our technology partners to determine the root cause of the service degradation. We will provide more information as we continue to pursue a solution to this incident. We will provide a further update by 08:00 AM UTC.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688