Outseer will be performing unplanned maintenance on Sunday, Oct 18 between 02:00 AM UTC – 06:00 AM UTC in our EU Region. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online transactions.
Following our previous communication regarding the incident reported by IBM involving the Astra DB service environment, IBM has advised us to rotate the keys.
We are working with IBM to coordinate the rotation and ensure it is carried out safely, with minimal impact to our services.
If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Oct 17, 2026 - 18:26 UTC
This scheduled maintenance affects: EU (Transactions, Back Office).