US Stack-1 Online Transactions Service Degradation

Incident Report for Outseer Fraud Manager

Resolved

Outseer can confirm that the incident has been resolved at 09:56 PM UTC. During this time, customers may have experienced intermittent timeouts for Stack-1 Online transactions. The service is now fully operational, and the team will continue to closely monitor the performance.

Posted Feb 09, 2026 - 22:39 UTC

Investigating

Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident, and we will provide a further update by 10:30 pm UTC.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted Feb 09, 2026 - 22:01 UTC

This incident affected: US (Transactions).