EU Region Incident

Incident Report for Outseer Fraud Manager

Resolved

Outseer confirms that the incident has been resolved, and the service has been operating normally for the last 90 minutes
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted Mar 05, 2026 - 11:33 UTC

Monitoring

Please be informed that the degradation has been mitigated and services have returned to normal. We will continue to monitor and provide another update within the next one hour.
Posted Mar 05, 2026 - 09:00 UTC

Update

Please be informed that an incident was detected at 08:10 AM UTC (05 Mar 26), which is impacting both Online and BackOffice transactions. Our teams are actively investigating the issue, and we will provide a further update by one hour.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted Mar 05, 2026 - 08:33 UTC

Investigating

Please be informed that an incident was detected at 08:10 AM UTC (05 Mar 26), which is impacting both Online and BackOffice transactions. Our teams are actively investigating the issue, and we will provide a further update by one hour.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted Mar 05, 2026 - 08:30 UTC
This incident affected: EU (Transactions, Back Office).