All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Region Maintenance Dec 1, 2024 03:00-07:00 UTC
Outseer will conduct planned maintenance on Sunday, December 1, 2024, between 3:00 AM UTC and 7:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 5% intermittent SLA degradation for Online and BackOffice transactions between 3:00 AM UTC and 5:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Nov 14, 2024 - 12:27 UTC
UAT (Testing Environment) Region Dec 4, 2024 07:00-11:00 UTC
Outseer will perform planned maintenance on Wednesday, Dec 4th, between 07:00 AM UTC and 11:00 AM UTC in our UAT (Testing Environment). We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Nov 20, 2024 - 13:03 UTC
US - Version 14.2.25 Release Dec 8, 2024 07:00-11:00 UTC
Outseer will perform scheduled maintenance in our US Region between 07:00 to 11:00 UTC on Sunday, Dec 08, 2024, to deploy a new version - 14.2.25, of Fraud Manager on Cloud.

Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 07:00 to 09:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Nov 14, 2024 - 17:32 UTC
Past Incidents
Nov 20, 2024
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC
Scheduled - Outseer will perform planned maintenance on Wednesday, Nov 20th, between 07:00 AM UTC and 11:00 AM UTC in our UAT (Testing Environment). We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 13, 12:54 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 UTC
Scheduled - Outseer will perform planned maintenance on Wednesday, Nov 13th, between 06:00 AM UTC and 10:00 AM UTC in our UAT (Testing Environment). We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 5, 18:01 UTC
Nov 12, 2024
US Region Incident
Resolved - This incident has been resolved.
Nov 12, 11:44 UTC
Identified - Outseer can confirm that the incident which started at 07:38 AM UTC was resolved as of 09:00 AM UTC.
Nov 12, 10:10 UTC
Update - We are continuing to investigate this issue and will provide an update on the status in the next 30 minutes.
Nov 12, 09:20 UTC
Investigating - Please be advised that an incident has been detected, impacting the components listed below for some of our US customers. Our teams are investigating, and we will provide an update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 12, 08:34 UTC
UAT Region Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 08:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Tue, Nov 12, 2024 between 06:00 AM UTC and 10:00 AM UTC in our UAT (Testing Environment). During this period, our team will perform maintenance on a few virtual machines. Customers may experience an intermittent SLA degradation of less than ~ 5% for online and offline transactions from 06:00 to 08:00 AM UTC

Our operations team will diligently monitor service performance throughout this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 6, 14:14 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024
US Region Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 UTC
Update - Please be informed that the maintenance initially planned for Sunday, Nov 17, 2024, has been rescheduled to Sunday, Nov 10, 2024.
Nov 6, 14:04 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, Nov 10th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines.
Customers may experience approximately a 5% intermittent SLA degradation for Online and Backoffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 3, 23:31 UTC
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Wednesday, Nov 06, 2024, between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 5% intermittent SLA degradation for Online and Offline transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Oct 23, 13:37 UTC
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