Outseer Fraud Manager Status

All Systems Operational

US Operational

Transactions Operational

Back Office Operational

EU Operational

Transactions Operational

Back Office Operational

UAT Operational

Transactions Operational

Back Office Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EU - Version 14.2.27 Release Apr `6`, `2025` `02:00`-`06:00` UTC

Outseer will perform scheduled maintenance in our EU Region between 02:00 to 06:00 UTC on Sunday, Apr 06, 2025, for the deployment of a new version, 14.2.27, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 02:00 to 04:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 20, 2025 - 17:02 UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update in UAT (Testing Environment) Apr `6`, `2025` `05:00`-`09:00` UTC

Update - Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on April 6th, 2025, between 05:00 AM UTC and 09:00 AM UTC.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2025 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QWD/jLZ_DV38B.b5TYWXtUDkampV1JZYsSaI7xrkClvB62M

Outseer Fraud Manager Cloud - 2025 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QXp/d935mzww9CdoMK5yAKQ1DBns5JkpUjpRjXH_G.zJJkU

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Mar 30, 2025 - 12:57 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 2025 - 12:56 UTC

Scheduled - Outseer will install new certificates in the UAT (Testing Environment) of Outseer Fraud Manager for *.us1.qeadaptiveauthbo.com and *.us1.qeadaptiveauth.com on April 6th, 2025, between 05:00 AM UTC and 09:00 AM UTC.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date. The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2025 - UAT - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QWD/jLZ_DV38B.b5TYWXtUDkampV1JZYsSaI7xrkClvB62M

Outseer Fraud Manager Cloud - 2025 - UAT - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000018QXp/d935mzww9CdoMK5yAKQ1DBns5JkpUjpRjXH_G.zJJkU

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
Mar 12, 2025 - 13:22 UTC

US Region Maintenance Apr `6`, `2025` `06:00`-`10:00` UTC

Outseer will conduct planned maintenance on Sunday, Apr 06, between 06:00 AM UTC and 10:00 AM UTC in our US Region.

During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 20, 2025 - 17:13 UTC

EU Region Maintenance Apr `13`, `2025` `02:00`-`06:00` UTC

Outseer will conduct planned maintenance on Sunday, April 13th, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 27, 2025 - 16:23 UTC

US Region Maintenance Apr `13`, `2025` `06:00`-`10:00` UTC

Outseer will conduct planned maintenance on Sunday, April 13th, between 06:00 AM UTC and 10:00 AM UTC in our US Region.

During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 3-5% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 27, 2025 - 16:21 UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - EU Region Apr `20`, `2025` `02:00`-`06:00` UTC

Outseer will install new certificates in the EU Region of Outseer Fraud Manager

for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 02:00 UTC and 06:00 UTC on April 20, 2025.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

Outseer Fraud Manager Cloud - 2025 - EU Region - BO certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001B573/fIVwk9llFXPoth5cIePwxgsgaHOa8IMyXX0Wh1j_ED4

Outseer Fraud Manager Cloud - 2025 - EU Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001B5AH/IAyb61U8WxPhN7biDiGQWcFm90X_gWA1CQnBTEcBsco

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 26, 2025 - 14:15 UTC

Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Microsoft Azure Network Incident

Resolved - This incident has been resolved.
Apr 1, 18:44 UTC

Update - Please be informed that FMoC services are operating normally. We are continuously monitoring the system and will provide a further update within the next hour.
Apr 1, 17:23 UTC

Update - Please be informed that FMoC services are operating normally. We are continuously monitoring the system and will provide a further update within the next hour.
Apr 1, 16:18 UTC

Update - Please be informed that FMoC services are operating normally. We are continuously monitoring the system and will provide a further update within the next hour.
Apr 1, 15:06 UTC

Update - Please be informed that FMoC services are operating normally. We are awaiting confirmation from Microsoft Azure regarding the resolution of the incident. We are continuously monitoring the system and will provide a further update.
Apr 1, 14:02 UTC

Update - Please be informed that FMoC services are operating normally. We are continuously monitoring the system and will provide a further update within the next hour.
Apr 1, 13:00 UTC

Update - Please be informed that FMoC services are operating normally. We are continuously monitoring the system and will provide a further update within the next hour.
Apr 1, 12:01 UTC

Monitoring - Please be informed that FMoC services are operating normally. We are continuously monitoring the system and will provide a further update within the next hour.
Apr 1, 10:52 UTC

Investigating - We would like to inform you that a network incident has been detected with our technology partner, Microsoft Azure. However, FMoC services are fully operational. Our teams are working closely with Azure to resolve the issue.

As FMoC is deployed across multiple zones, we expect minimal impact on Online and BackOffice transaction processing in the EU region. We are monitoring the situation and will provide an update within the next hour.

If you have any questions or require assistance, please contact our Customer Support team at support@outseer.com or reach us directly using the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 1, 09:48 UTC

Mar 31, 2025

No incidents reported.

Mar 30, 2025

US Region Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 UTC

Scheduled - Outseer will conduct planned maintenance on Sunday, March 30th, between 06:00 AM UTC and 10:00 AM UTC in our US Region.

During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 3-5% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 14, 08:01 UTC

EU Region Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 UTC

Scheduled - Outseer will be conducting planned maintenance on Sun, Mar 30, 2025, between 02:00 AM UTC and 6:00 AM UTC in our EU Environment. During this period, our team will perform maintenance on several virtual machines. We do not anticipate any performance degradation for Online/Backoffice applications during this maintenance window.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 14, 08:07 UTC

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

UAT (Testing Environment) Region Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:30 UTC

Scheduled - Outseer will be performing unplanned maintenance in our UAT datacenters between 06:30 UTC and 08:30 AM UTC on 26-Mar-2025.

During this period, our team will be performing maintenance on several virtual machines, which may cause sporadic intermittent spikes in Online transactions. The operations team will be actively monitoring service performance throughout.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 26, 06:09 UTC

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

UAT - Version 14.2.27 Release

Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:01 UTC

Scheduled - Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 06:00 and 10:00 UTC on Sunday, Mar 23, 2025, for the deployment of a new version, 14.2.27, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 9, 13:41 UTC

EU Region Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 UTC

Scheduled - Outseer will conduct planned maintenance on Sunday, March 23rd, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 9, 13:38 UTC

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

UAT (Testing Environment) Region Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 UTC

Scheduled - Outseer will be conducting planned maintenance on March 19th, between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for BackOffice and Online transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 14, 07:37 UTC

US Region Incident

Resolved - This incident has been resolved.
Mar 19, 03:06 UTC

Monitoring - This issue has been resolved, degradation is mitigated we will continue to monitor and update further status in 30 minutes
Mar 19, 02:19 UTC

Update - We are continuing to investigate this issue.
Mar 19, 01:31 UTC

Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update by 00:30 UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 18, 23:30 UTC

All Systems Operational

Scheduled Maintenance

EU - Version 14.2.27 Release Apr 6, 2025 02:00-06:00 UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update in UAT (Testing Environment) Apr 6, 2025 05:00-09:00 UTC

US Region Maintenance Apr 6, 2025 06:00-10:00 UTC

EU Region Maintenance Apr 13, 2025 02:00-06:00 UTC

US Region Maintenance Apr 13, 2025 06:00-10:00 UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - EU Region Apr 20, 2025 02:00-06:00 UTC

Past Incidents

EU - Version 14.2.27 Release Apr `6`, `2025` `02:00`-`06:00` UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update in UAT (Testing Environment) Apr `6`, `2025` `05:00`-`09:00` UTC

US Region Maintenance Apr `6`, `2025` `06:00`-`10:00` UTC

EU Region Maintenance Apr `13`, `2025` `02:00`-`06:00` UTC

US Region Maintenance Apr `13`, `2025` `06:00`-`10:00` UTC

Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - EU Region Apr `20`, `2025` `02:00`-`06:00` UTC