All Systems Operational
US
Operational
Transactions
Operational
Back Office
Operational
EU
Operational
Transactions
Operational
Back Office
Operational
UAT
Operational
Transactions
Operational
Back Office
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Region Maintenance Apr 27, 2025 02:00-06:00 UTC
Outseer will conduct planned maintenance on Sunday, April 27th, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 17, 2025 - 07:10 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 17, 2025 - 07:10 UTC
US - Version 14.2.27 Release Apr 27, 2025 06:00-10:00 UTC
Update -
Please be informed that the maintenance initially planned for Sunday, Apr 20 , has been rescheduled to Sunday, Apr 27, 2025.
Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 AM UTC on Sunday, Apr 27, 2025, to deploy a new version - 14.2.27, of Fraud Manager on Cloud.
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 09, 2025 - 14:34 UTC
Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 AM UTC on Sunday, Apr 27, 2025, to deploy a new version - 14.2.27, of Fraud Manager on Cloud.
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 09, 2025 - 14:34 UTC
Scheduled -
Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 AM UTC on Sunday, Apr 20, 2025, to deploy a new version - 14.2.27, of Fraud Manager on Cloud.
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 04, 2025 - 13:11 UTC
Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 04, 2025 - 13:11 UTC
EU Region Maintenance May 4, 2025 02:00-06:00 UTC
Outseer will conduct planned maintenance on Sunday, May 4th, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 17, 2025 - 07:15 UTC
Our operations team will be closely monitoring service performance during this maintenance window.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 17, 2025 - 07:15 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - US Region May 4, 2025 06:00-10:00 UTC
Update -
Outseer will install new certificates in the US Region of Outseer Fraud Manager
for *.us1.rsaadaptiveauth.com and *.us1.rsaadaptiveauthbo.com between 06:00 UTC and 10:00 UTC on May 4, 2025.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2025 - US Region - BO certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLpF/MzDpSsk_CQkvttreibBPBaQauHqlbN3wuQLlTjWZPJI
Outseer Fraud Manager Cloud - 2025 - US Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLqr/Rf2Gj1fFGh3pnaZEqw6qGQq_BDKJ.rFJa4yXTlgp0CA
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 17, 2025 - 06:45 UTC
for *.us1.rsaadaptiveauth.com and *.us1.rsaadaptiveauthbo.com between 06:00 UTC and 10:00 UTC on May 4, 2025.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2025 - US Region - BO certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLpF/MzDpSsk_CQkvttreibBPBaQauHqlbN3wuQLlTjWZPJI
Outseer Fraud Manager Cloud - 2025 - US Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLqr/Rf2Gj1fFGh3pnaZEqw6qGQq_BDKJ.rFJa4yXTlgp0CA
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 17, 2025 - 06:45 UTC
Scheduled -
Outseer will install new certificates in the US Region of Outseer Fraud Manager
for *.us1.rsaadaptiveauth.com and *.us1.rsaadaptiveauthbo.com between 06:00 UTC and 10:00 UTC on May 4, 2025.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2025 - US Region - BO certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLpF/MzDpSsk_CQkvttreibBPBaQauHqlbN3wuQLlTjWZPJI
Outseer Fraud Manager Cloud - 2025 - US Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLqr/Rf2Gj1fFGh3pnaZEqw6qGQq_BDKJ.rFJa4yXTlgp0CA
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 09, 2025 - 12:54 UTC
for *.us1.rsaadaptiveauth.com and *.us1.rsaadaptiveauthbo.com between 06:00 UTC and 10:00 UTC on May 4, 2025.
Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.
The new certificates are available at the following links:
Outseer Fraud Manager Cloud - 2025 - US Region - BO certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLpF/MzDpSsk_CQkvttreibBPBaQauHqlbN3wuQLlTjWZPJI
Outseer Fraud Manager Cloud - 2025 - US Region - AA certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001DLqr/Rf2Gj1fFGh3pnaZEqw6qGQq_BDKJ.rFJa4yXTlgp0CA
During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.
If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 09, 2025 - 12:54 UTC
US Region Maintenance May 11, 2025 06:00-10:00 UTC
Outseer will be conducting planned maintenance in the US Region on Sunday, May 11, 2025, between 06:00 AM and 10:00 AM UTC.
This maintenance will involve availability zone testing and updates to several virtual machines as part of our ongoing efforts to enhance system resilience and performance. During this window, customers may experience approximately 3–5% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be actively monitoring service performance throughout the maintenance period to ensure minimal disruption.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 21, 2025 - 05:41 UTC
This maintenance will involve availability zone testing and updates to several virtual machines as part of our ongoing efforts to enhance system resilience and performance. During this window, customers may experience approximately 3–5% intermittent SLA degradation for Online and BackOffice transactions.
Our team will be actively monitoring service performance throughout the maintenance period to ensure minimal disruption.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 21, 2025 - 05:41 UTC
UAT (Testing Environment) Region Maintenance May 18, 2025 06:00-10:00 UTC
Outseer will be conducting scheduled maintenance in the UAT region from Sunday, May 18, 2025, through Sunday, June 15, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 20.124.41.134
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolves to the expected page:
• BackOffice: https://abcbank.us1.qeadaptiveauthbo.com/backoffice/
• SOAP API: https://abcbank.us1.qeadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation for Online and BackOffice transactions during this maintenance window.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 22, 2025 - 09:48 UTC
Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.
What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.
Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 20.124.41.134
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolves to the expected page:
• BackOffice: https://abcbank.us1.qeadaptiveauthbo.com/backoffice/
• SOAP API: https://abcbank.us1.qeadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
Service Impact
There will be no service degradation for Online and BackOffice transactions during this maintenance window.
Our team will be closely monitoring service performance during this period.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 22, 2025 - 09:48 UTC