All Systems Operational

US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UAT (Testing Environment) Region Maintenance Jan 7, 2026 07:00-11:00 UTC

Outseer will be conducting planned maintenance on Wednesday, Jan 07 , between 07:00 AM UTC and 11:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Dec 15, 2025 - 14:33 UTC

EU Region Maintenance Jan 11, 2026 03:00-07:00 UTC

Outseer will conduct planned maintenance on Sunday, Jan 11, between 3:00 AM UTC and 7:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Dec 15, 2025 - 14:30 UTC

UAT (Testing Environment) - Version 14.2.30 Release Jan 11, 2026 07:00-11:00 UTC

Update - Please be informed that here is minor correction for typo error.

Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 07:00 and 11:00 AM UTC on Sunday, Jan 11, 2026, for the deployment of a new version, 14.2.30, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 07:00 to 09:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 09, 2025 - 13:42 UTC
Update - Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 07:00 and 11:00 AM UTC on Sunday, Jan 11, 2026, for the deployment of a new version, 14.2.30, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 07:00 to 09:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 09, 2025 - 13:38 UTC
Scheduled - Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 07:00 and 11:00 UTC on Sunday, Jun 11, 2026, for the deployment of a new version, 14.2.30, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 07:00 to 09:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 09, 2025 - 13:30 UTC

EU - Version 14.2.30 Release Jan 25, 2026 03:00-07:00 UTC

Outseer will perform scheduled maintenance in our EU Region between 03:00 to 07:00 UTC on Sunday, Jan 25, 2026, for the deployment of a new version, 14.2.30, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 03:00 to 05:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Dec 18, 2025 - 09:41 UTC
Dec 25, 2025

No incidents reported today.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025
UAT (Testing Environment) Region Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 07:00 UTC
Scheduled - Outseer will be performing unplanned maintenance on Monday , Dec 22 between 07:00 am UTC and 11:00 am UTC on UAT (Testing Environment) Region.

During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 18, 09:59 UTC
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
US Region Incident
Resolved - This incident has been resolved.
Dec 16, 16:27 UTC
Monitoring - This issue has been resolved, degradation is mitigated we will continue to monitor and update further status in 30 minutes
Dec 16, 15:57 UTC
Investigating - Please be informed that an incident was detected at 02:21 PM UTC, which is intermittently impacting online transactions. Our teams are actively investigating the issue, and we will provide a further update by 04:00 PM UTC.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 16, 15:10 UTC
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage