All Systems Operational

US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU Region Maintenance Jun 15, 2025 02:00-06:00 UTC

Outseer will conduct planned maintenance on Sunday, June 15th, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on May 29, 2025 - 13:27 UTC

UAT (Testing Environment) Region Maintenance Jun 18, 2025 06:00-10:00 UTC

Outseer will be conducting planned maintenance on June 18, between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:28 UTC

UAT - Version 14.2.28 Release Jun 22, 2025 06:00-10:00 UTC

Outseer will be performing scheduled maintenance in our UAT Region (testing environment) between 06:00 and 10:00 UTC on Sunday, Jun 22, 2025, for the deployment of a new version, 14.2.28, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 06:00 to 08:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 04, 2025 - 13:17 UTC

EU Region Maintenance Jun 29, 2025 04:00-06:00 UTC

Outseer will conduct planned maintenance on Sunday, June 29th, between 4:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:23 UTC

US Region Maintenance Jun 29, 2025 06:00-10:00 UTC

Outseer will conduct planned maintenance on Sunday, Jun 29th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:32 UTC

EU Region Maintenance Jul 6, 2025 02:00-06:00 UTC

Outseer will be conducting scheduled maintenance in the EU region from Sunday, July 6, 2025, through Sunday, Jul 13, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.



Purpose of Maintenance

This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.

What’s Changing?

The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.

Required Actions

As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:

IP Address: 20.107.138.116

Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:



BackOffice: https://shceur1a.eu1.rsaadaptiveauthbo.com/backoffice/

SOAP API: shceur1a.eu1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication



Service Impact

There will be no service degradation during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on May 09, 2025 - 10:45 UTC

EU - Version 14.2.28 Release Jul 6, 2025 02:00-06:00 UTC

Outseer will perform scheduled maintenance in our EU Region between 02:00 to 06:00 UTC on Sunday, Jul 06, 2025, for the deployment of a new version, 14.2.28, of Fraud Manager on Cloud.

During this maintenance window, customers may experience a 5-10% intermittent SLA degradation for BackOffice and Online transactions from 02:00 to 04:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:35 UTC

Revised - US Region Maintenance Jul 13, 2025 06:00-10:00 UTC

Update - Outseer will be conducting scheduled maintenance in the US region from Sunday, July 13, 2025, through Sunday, August 3, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.

Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.

What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.

Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication

Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 02, 2025 - 09:40 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 02, 2025 - 08:52 UTC
Update - This is to inform you that a typographical error identified in the original message related to the SOAP API URL has been corrected.

Corrected SOAP API URL:
https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication
May 30, 2025 - 09:38 UTC
Scheduled - Outseer will be conducting scheduled maintenance in the US region from Sunday, July 13, 2025, through Sunday, August 3, 2025. Maintenance activities will occur each Sunday between 06:00 AM and 10:00 AM UTC during this period.

Purpose of Maintenance
This maintenance supports our initiative to upgrade transaction routing by replacing the existing legacy firewall with the Microsoft Azure Application Gateway, for Fraud Manager on Cloud.

What’s Changing?
The Azure Application Gateway offers a fully managed, modern solution that enhances performance, reliability and operational manageability. It also introduces advanced features such as Mutual TLS (mTLS) support and eliminates the need for routine firewall maintenance.

Required Actions
As previously communicated during the ARM migration last year, please ensure the following IP address is whitelisted in your proxy settings:
• IP Address: 52.226.154.198
Additionally, please verify connectivity by accessing the following URLs in your environment and confirming that each resolve to the expected page:
BackOffice: https://shcprd1b.us1.rsaadaptiveauthbo.com/backoffice/
SOAP API: https://shcprd1b.us1.rsaadaptiveauth.com/AdaptiveAuthentication/services/AdaptiveAuthentication

Service Impact
There will be no service degradation during this maintenance window.
If you have any questions regarding this scheduled release, please contact our Customer Support Team at support@outseer.com, or by calling us directly at one of the numbers below:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 29, 2025 - 09:57 UTC

US - Version 14.2.28 Release Jul 20, 2025 06:00-10:00 UTC

Outseer will perform scheduled maintenance in our US Region between 06:00 to 10:00 AM UTC on Sunday, Jul 20, 2025, to deploy a new version - 14.2.28, of Fraud Manager on Cloud.

Customers may experience a 5-10% intermittent SLA degradation during this maintenance window for BackOffice and online transactions from 06:00 to 08:00 UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this scheduled release, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 11, 2025 - 16:38 UTC
Jun 12, 2025

No incidents reported today.

Jun 11, 2025
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on June 11, between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 4, 13:10 UTC
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on June 08, between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. Customers may experience approximately a 5-10% intermittent SLA degradation for Online and BackOffice transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 4, 13:13 UTC
EU Region Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 02:00 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, June 08th, between 2:00 AM UTC and 6:00 AM UTC in our EU environment. During this time, our team will perform maintenance on several virtual machines. Customers may experience approximately a 2-3% intermittent SLA degradation for Online and BackOffice transactions.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 21, 13:22 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
UAT (Testing Environment) Region Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on June 04, between 06:00 AM UTC and 10:00 AM UTC, in our UAT (Testing Environment) Environment. During this period, our team will perform maintenance on several virtual machines. We are not anticipating any SLA degradation for BackOffice and Online transactions.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 29, 12:34 UTC
Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025
US Region Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 UTC
Scheduled - Outseer will be performing planned maintenance on Sunday, June 01 between 06:00 AM UTC – 10:00 AM UTC in our US Region. Our team will be doing maintenance activities on several virtual machines. During this maintenance window, we are not anticipating any degradation for online and Backoffice applications.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 15, 12:44 UTC
May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
Notification of Potential Service Impact on UAT Environment
Resolved - Outseer confirms that no service degradation was observed during the Microsoft Azure incident. This incident has now been resolved. We will proceed with closing the incident while continuing to monitor our services.
May 29, 14:46 UTC
Monitoring - Please be informed that the FMoC Online and BackOffice services are operating normally. Our team is actively monitoring system health, and we will share further updates within the next two hours.
May 29, 13:56 UTC
Investigating - We would like to inform you that our technology partner, Microsoft Azure, has reported a service issue that may potentially impact the UAT environment. Our teams are actively working in close collaboration with Microsoft Azure to mitigate any effects and resolve the issue as swiftly as possible.

We have FMoC deployed across multiple zones on the Microsoft Azure platform hence we expecting minimal / no impact for Online and BackOffice transaction processing for the UAT region until the issue is fully resolved.

Our team is closely monitoring system health, and we will provide further updates within the next two hours.

If you have any questions or require assistance, please contact our Customer Support team at support@outseer.com or reach us directly using the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 29, 13:55 UTC
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