All Systems Operational
US Operational
Transactions Operational
Back Office Operational
EU Operational
Transactions Operational
Back Office Operational
UAT Operational
Transactions Operational
Back Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Region Maintenance May 19, 2024 02:00-06:00 UTC
Outseer will be conducting planned maintenance on Sunday, May 19th, between 02:00 AM and 06:00 AM UTC in our EU environment. During this period, our team will be performing maintenance on several virtual machines. Customers may experience intermittent timeouts or service degradation (less than 5% for 1–2 minutes) for Online and Backoffice applications from 02:00 AM UTC to 04:00 AM UTC

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on May 02, 2024 - 18:34 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - US Region May 19, 2024 06:00-10:00 UTC
Update - Outseer will install new certificates in the US Region of Outseer Fraud Manager

for *.us1.rsaadaptiveauthbo.com and *.us1.rsaadaptiveauth.com between 06:00 UTC and 10:00 UTC on May 19, 2024.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

Outseer Fraud Manager Cloud - US Region - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOFR/EMawtlBH0TyfEgax5o.TNE_YOsSRxcnTVJRAdG7iro0

Outseer Fraud Manager Cloud - US Region - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOH3/mYVkmylUVeN_W89M84I37rgPfbGVjKSWgcfXhl2Ye1Q

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 02, 2024 - 11:51 UTC
Scheduled - Outseer will install new certificates in the US Region of Outseer Fraud Manager

for *.us1.rsaadaptiveauthbo.com and *.us1.rsaadaptiveauth.com between 06:00 UTC and 10:00 UTC on May 19, 2024.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

Outseer Fraud Manager Cloud - US Region - AA Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOFR/EMawtlBH0TyfEgax5o.TNE_YOsSRxcnTVJRAdG7iro0

Outseer Fraud Manager Cloud - US Region - BO Certificate
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000LOH3/mYVkmylUVeN_W89M84I37rgPfbGVjKSWgcfXhl2Ye1Q

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 24, 2024 - 15:02 UTC
Past Incidents
May 12, 2024
US Region Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Sun, May 12, 2024 between 06:00 AM UTC and 10:00 AM UTC in our US Environment.
During this period, our team will perform maintenance on several virtual machines. Customers may experience SLA degradation for Online and BackOffice transactions.

Our operations team will diligently monitor service performance throughout this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 26, 19:12 UTC
May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024
UAT Region Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Scheduled - Outseer will be conducting planned maintenance on Sunday, May 05th, between 06:00 AM UTC and 10:00 AM UTC in our UAT (Testing Environment). During this period, our team will be performing maintenance on several virtual machines. Customers may experience intermittent timeouts or service degradation (less than 5% for 1–2 minutes) for Online and Backoffice applications from 06:00 AM UTC to 08:00 AM UTC

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 2, 13:14 UTC
US Region Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Update - Outseer will conduct planned maintenance on Sunday, May 05th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience intermittent timeouts or SLA degradation (less than 5% for 1 – 2 minutes) for Online and BackOffice transactions from 07:00 AM to 08:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 16, 12:10 UTC
Update - Please note that the maintenance window scheduled for April 21st in the US has been rescheduled to May 5th, 2024.
Apr 11, 13:59 UTC
Scheduled - Outseer will conduct planned maintenance on Sunday, May 05th, between 06:00 AM UTC and 10:00 AM UTC in our US Region. During this period, our team will perform maintenance on several virtual machines. Customers may experience intermittent timeouts or SLA degradation (less than 5% for 1 – 2 minutes) for Online and BackOffice transactions from 07:00 AM to 08:00 AM UTC.

Our operations team will be closely monitoring service performance during this maintenance window.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 5, 06:00 UTC
May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024
UAT Region Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 06:00 UTC
Scheduled - Outseer will be performing planned maintenance on Sunday, April 28th between 06:00 AM UTC – 10:00 AM UTC in our UAT (Testing Environment).
Throughout this period, our team will be conducting maintenance on several virtual machines. Customers may experience intermittent timeouts or service degradation (less than 5% for 1 – 2 minutes) for Online and Backoffice applications.

Our team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 11, 15:09 UTC
Maintenance Notification - Outseer Fraud Manager Cloud - Certificate Update - EU Region
Completed - The scheduled maintenance has been completed.
Apr 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 UTC
Update - Outseer will install new certificates in the EU Region of Outseer Fraud Manager

for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 03:00 UTC and 06:00 UTC on April 28, 2024.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

EU AA Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG9Z/vIVPKFMWSQLPbkL8xyGQV69sfwq..1fUWmuIsa_LE2k
EU BO Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG7x/Tyj4Sp2gLe9wdA20He823JT2h8Z7b..CLJEOL.wbXQ8

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 11, 03:52 UTC
Scheduled - Outseer will install new certificates in the EU Region of Outseer Fraud Manager

for *.eu1.rsaadaptiveauthbo.com and *.eu1.rsaadaptiveauth.com between 03:00 UTC and 06:00 UTC on April 28, 2024.

Customers who explicitly store or trust these certificates on any of their systems will need to add the new certificates before the mentioned date.

The new certificates are available at the following links:

EU AA Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG9Z/vIVPKFMWSQLPbkL8xyGQV69sfwq..1fUWmuIsa_LE2k
EU BO Certificate: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000IG7x/Tyj4Sp2gLe9wdA20He823JT2h8Z7b..CLJEOL.wbXQ8

During this maintenance window, customers may experience minimal degradation (~5%) in the BackOffice and online application, lasting no more than 10 minutes.

If you have any questions regarding this change, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 3, 13:34 UTC
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